Due to the coronavirus (COVID-19) global health issue we are currently dealing with higher-than-usual call volumes. You can avoid the wait times by using our self-service tools to access and manage your accounts:

​​​​​​​​​​​​If you have a questio​n about your employee plan account or need to get in touch, here's how you can reach us.


Send us a message using our​ online form in the Employee Online site.


Your plan-specific phone number is located in the upper right-hand corner of your statement. If you don't have a statement, go to Employee Online and enter your company name. You will be taken to your company-specific page where you can click on the “Contact Us” link in upper right-hand corner.


​Manage your account via the Employee Online site.


Regular delivery:
P.O. Box 505005
Louisville, KY 40233-5005


462 South 4th Street
Louisville, KY 40202



​​​L​ooking​ for your tax forms?

If your account has dividends or transactions from 2021, your forms will be available on the following dates:​​

  • February 1: 1099-DIV, 1099-INT, 1099MISC, 1099NEC
  • February 15: 1099-B
  • March 15: 1042S

If you are registered with Employee Online​, you can access your tax forms from the “Tax Forms and Documents” section. Be sure to check out our YouTube videos that walk you through both the 1099-DIV and 1099-B.​​​​​​

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