Due to the coronavirus (COVID-19) global health issue we are currently dealing with higher-than-usual call volumes. You can avoid the wait times by using our self-service tools to access and manage your accounts:
If you have a question about your employee plan account or need to get in touch, here's how you can reach us.
Send us a message using our online form in the Employee Online site.
Your plan-specific phone number is located in the upper right-hand corner of your statement. If you don't have a statement, go to Employee Online and enter your company name. You will be taken to your company-specific page where you can click on the “Contact Us” link in upper right-hand corner.
Manage your account via the Employee Online site.
P.O. Box 505005
Louisville, KY 40233-5005
462 South 4th Street
Louisville, KY 40202