Have you lost your share certificate?

Replacing a share certificate is a complex process and although we have tried to simplify it as much as possible, there are a number of steps you will need to take.  Each of the 4 steps will take approximately 5 working days to complete and, in some cases, the company issuing shares may require a resolution confirming the replacement of the certificate from the board of directors.  The time taken for this varies from company to company.


Need help?

At any stage, please don't hesitate to contact us on telephone number 0861 100 930/933, fax number 011 688 5217 or email us at groupadmin1@computershare.co.za if you need assistance or more information

Step 1 - Notification

Complete the form which you will find below and email it to us to advise of the loss and provide the following information:

  • The name of the company that issued your shares
  • The number of shares you own
  • Full name and surname of the registered holder
  • Identity number
  • Your address
  • Telephone number
  • Cell phone number
  • Email address
  • Let us know whether you would like to:
    • have a new share certificate and if so whether you would like to collect it or have us post it to you
    • have your shares dematerialised into an existing CSD Participant account in which case we need to know the details of the account or the name of your broker
    • open a Computershare CSD Participant account - please visit our Open a Custody Account page to find out how.


Lost Share Certificate Notification Form

Download and complete this form - when you have finished click the submit button to send it to us.

Click to download the form

Step 2 - Verification

We will verify the information on the notification forms and ask you to provide us with proof of ownership.  This could take the form of a dividend advice, copy of the share certificate or any other document you have that reflects your shareholding. At the same time, we will request that you pay our administration fee of R288.75 (or R350.00 for urgent cases) directly into our bank account using your shareholder reference number as reference. Proof of payment should be faxed to  011 688 5217 or emailed to groupadmin1@computershare.co.za.

Once we have received your proof of payment, we will send you a form to apply for the insurance indemnity from the Administrators, Southern Cross Financial Consultants (Pty) Ltd. Once you have completed the form, return it to us for Step 3.

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    Electronic payments

    Bank Name - HSBC - Johannesburg Branch Account No - 121 011324-001 (when transacting from an FNB account and Nedinform the number to be used is 21 011324 001) Account Name - Computershare Investor Services Pty Ltd Branch Code - 587000 Swift Code - HSBCZAJJ Account Type - Current

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    Cash and cheque payments

    Bank Name - Nedbank Ltd Account No - 1011482819 Account Name - Computershare Investor Services Pty Ltd Branch Code - 145-405 Account Type - Current

Step 3 - Indemnity

The indemnity insurance, without which replacement cannot take place, is required by the company that issued your shares and is a standard requirement. It is calculated at a rate of 2.5% of the current market value of the shares with a minimum payment of R250.00.

Once we receive the completed indemnity form from you, we will forward it on to Southern Cross Financial Consultants (Pty) Ltd, the company that issues the insurance indemnity. Southern Cross Financial Consultants (Pty) Ltd will advise you of the amount to be paid, upon receipt of which the indemnity will be issued and sent to us to complete the process.

Step 4 - Replacement

We will issue the new share certificate and either post it to you by registered mail, deliver it to your broker or have the shares dematerialised into your CSD Participant account, depending on your instruction.

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