Lost Share Certificate

Replacing a share certificate is a complex process and although we have tried to simplify it as much as possible, there are a number of steps you will need to take.  Steps 1 and 2 will each take 5 working days to complete, the time taken to complete Step 3 will depend on your interaction with Symphony Investor Communications and Step 4 will again take 5 working days. In some cases, the company issuing shares may require a resolution confirming the replacement of the certificate from the board of directors.  The time taken for this varies from company to company.

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Complete the form which you will find below and email it to us to advise of the loss and provide the following information:

• The name of the company that issued your shares
• The number of shares you own
• Full name and surname of the registered holder
• Identity number
• Your address
• Telephone number
• Cell phone number
• Email address
• Let us know whether you would like to:
• have a new share certificate and if so whether you would like to collect it or have us post it to you
• have your shares dematerialised into an existing CSD Participant account in which case we need to know the details of the account or the name of your broker
• open a Computershare CSD Participant account - please visit our Open a Custody Account page to find out how.

We will verify the information and ask you to provide us with proof of ownership.  This could take the form of a dividend advice, copy of the share certificate or any other document you have that reflects your shareholding. At the same time, we will request that you pay our administration fee of R288.75 (or R350.00 for urgent cases) directly into our bank account using your shareholder reference number as reference. Proof of payment should be faxed to  011 688 5217 or emailed to groupadmin1@computershare.co.za.

Once we have received your proof of payment, we will issue a form for you to apply for indemnity from the Administrators, Symphony Investor Communications (Pty) Ltd. 

The indemnity insurance, without which replacement cannot take place, is required by the company that issued your shares and is a standard requirement. It is calculated at a rate of 2.5% of the current market value of the shares with a minimum payment of R250.00.

Once completed, the indemnity form should be sent or delivered to Symphony Investor Communications (Pty) Ltd.  Symphony Investor Communications will advise you of the amount to be paid, upon receipt of which the indemnity will be issued and sent to us to complete the process.

We will issue the new share certificate and either post it to you by registered mail, deliver it to your broker or have the shares dematerialised into your CSD Participant account, depending on your requirements.