Establish utility retail operations
Rather than approaching multiple vendors to establish and manage your end to end operations, we can manage these seamlessly at significant cost savings and with a dramatically improved customer experience.
Acquire and grow customers
Our digital field sales tool aids your sales team when conducting door-to-door sales and online acquisition tool allows customers to effortlessly compare offers. If they decide to switch, our tools enable a fast and simple sign-up, ensuring the correct data is captured and correct rates are presented for a consistent customer experience.
Outsource customer management
Our customer management services support customers across the entire lifecycle from onboarding to billing and ongoing support. To ensure customer satisfaction, we equip your customers with tools, empowering them to self-serve, along with exceptional customer care staff.
Enhance customer experience
We continually look for ways to optimise and improve customer experience. These may include monitoring all customer touchpoints like call centre enquiries and complaints or helping you deliver digital transformation initiatives to deliver cost-effective communications via the customer’s channel of choice.
We review current business practices, reporting and analytics to provide insights and actions required to drive productivity, reduce costs and align to your goals. Our business process management frameworks include problem analysis, process formation, automating workflows, process optimisation and change management.
Integrate systems and data
We aid planning, designing and implementing custom application development, as well as packaged software. Our technology and SaaS solutions are designed to wrap around your systems and unlock greater efficiencies, increase compliance and customer satisfaction.