​An integral part of your business, your essential partner

Computershare Utility Services assists a wide range of Australian-based utility providers and businesses where retail utilities are not necessarily their core business.

We partner with you to help establish, manage and improve retail utility operations across the entire meter to cash lifecycle. Our solutions and business process management frameworks are flexible, seamlessly integrated and backed by ISO quality certifications.

With Computershare’s global scale, over 20 years local utility industry expertise and continuous investment in technology and innovation you can gain a competitive edge.

What is your business goal?

Our solutions help you achieve a wide range of business goals, from establishing utility retail operations, acquiring and growing customers and digital transformations enhancing customer experience through to streamlining processes and integrating systems and data for business efficiency.​

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    Establish utility retail operations

    Rather than approaching multiple vendors to establish and manage your end to end operations, we can manage these seamlessly at significant cost savings and with a dramatically improved customer experience.

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    Acquire and grow customers

    Our digital field sales tool aids your sales team when conducting door-to-door sales and online acquisition tool allows customers to effortlessly compare offers. If they decide to switch, our tools enable a fast and simple sign-up, ensuring the correct data is captured and correct rates are presented for a consistent customer experience.

  • customer_experience 2

    Outsource customer management

    Our customer management services support customers across the entire lifecycle from onboarding to billing and ongoing support. To ensure customer satisfaction, we equip your customers with tools, empowering them to self-serve, along with exceptional customer care staff.

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    Enhance customer experience

    We continually look for ways to optimise and improve customer experience. These may include monitoring all customer touchpoints like call centre enquiries and complaints or helping you deliver digital transformation initiatives to deliver cost-effective communications via the customer’s channel of choice.

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    Create efficiencies

    We review current business practices, reporting and analytics to provide insights and actions required to drive productivity, reduce costs and align to your goals. Our business process management frameworks include problem analysis, process formation, automating workflows, process optimisation and change management.

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    Integrate systems and data

    We aid planning, designing and implementing custom application development, as well as packaged software. Our technology and SaaS solutions are designed to wrap around your systems and unlock greater efficiencies, increase compliance and customer satisfaction.

We are strategic partners helping our clients establish or improve their retail utility operations, so they can focus on their core business. 

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and gain a competitive advantage.

Case Study - Horizon Power

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