Protecting your privacy and your personal information is important to Computershare Utility Services Pty Ltd (CUS). We are bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth).
In its capacity as contractor for its clients, CUS provides a range of consulting, customer management and technology products and services including billing and customer information system services and hosting services.
How we collect personal information
In order to provide the outsourced business process services and products sought by our clients, we collect personal information about our client's customers. We generally receive this information directly from our clients and contractors, third party suppliers and service providers who are directly engaged by our clients.
In its capacity as contractor, CUS only collects and uses personal information as directed to do so by its clients.
The kinds of personal information that we collect includes:
- name and address details;
- date of birth;
- email addresses;
- telephone and mobile numbers;
- bank account details,
- credit card details;
- identification information such as driver's licence numbers; or
- concession details (if applicable).
We also collect personal information from users of our websites when they seek information regarding our services, when they provide feedback or when they register for or enquire about employment opportunities. For information on CUS's information practices specific to our websites, please read our
How we use personal information
Personal information is primarily used by CUS for the purpose of providing consulting, customer management and technology products and services to our clients.
Where we collect personal information from users of our websites, such as names, addresses, phone numbers, email addresses and subject areas of interest, we use that information to respond to requests or enquiries received from users, and in some instances to inform users about updates to our services or notify them about other products and services offered by CUS that may be of interest to them. Users can exercise their right to opt out of receiving all marketing material at any time by contacting us on the details below. Users that subscribe to our e-mail newsletters are also given the opportunity to opt-out of promotions, news, and information at the time of sign up.
Disclosure of personal information to third parties
In our capacity as contractor, we only disclose personal information to third parties as directed or authorised to do so by our clients. Examples of third parties we may be directed or authorised to disclose to include:
- our related entities who assist us in supplying our services or who perform functions on our behalf, such as mail or print providers;
- other companies or individuals who are directly engaged by our clients to provide them with particular services, including debt collection agencies (where applicable); and
- regulatory authorities or as otherwise required to fulfil legal and regulatory requirements.
We may also disclose personal information to third parties where required or authorised by law to do so.
We do not sell, share, or rent or otherwise make available any personal information that is provided to us by users of our websites, except that we may disclose that information to third parties including our related entities who perform services on our behalf in connection with our websites and have a need to access the information in connection with those services.
CUS is unlikely to disclose personal information to overseas recipients.
Access and Correction
We take all reasonable steps to ensure that personal information which we collect, use or disclose is relevant, accurate, complete and up-to-date. You may access, correct and update the personal information that we hold about you by sending an email to
firstname.lastname@example.org and we will respond within a reasonable period of time. We may charge a handling fee to obtain the information requested but we will inform you at the time.
Storage and Security of Personal Information
CUS is committed to keeping the personal information it holds secure. We take reasonable steps to protect the personal information from misuse, loss, interference, unauthorised access, modification or disclosure. Personal information is stored on secure servers and our facilities are secured in accordance with established and commercially reasonable security standards and procedures.
Links to Other Websites
CUS is not responsible for the privacy practices or the content of any non-CUS web sites to which we link from our websites. We recommend that you check the privacy policies of these third party websites before you submit any personal information to such third parties.
When you browse our websites, our system automatically logs non-identifying information about your visit such as the date and time of your visit, previous sites visited and pages accessed. We collect this information to assist us to continually improve the quality, ease-of-use and relevance of our websites.
Web site cookies
9. How to Contact CUS
If you have any questions about our privacy practices or would like to opt out of receiving marketing materials please contact us by email at
email@example.com or write to:
Computershare Utility Services
Yarra Falls, 452 Johnston Street
Abbotsford Vic 3067
10. Privacy Complaints
If you wish to make a complaint about the way CUS has handled your personal information please contact our Privacy Officer in writing to the postal or email address set out above. We will respond to your complaint within a reasonable period of time.