​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The purpose of this section is to provide you with general information about our site and to help you resolve some common issues that may be experienced whilst browsing.​​​

In this section, you can find out more about:​​​​​​​

  • At Computershare we're trying to make everything we do online usable and accessible for everyone.

    To help us get there we're using the Web Content Accessibility Guidelines (WCAG). These global guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

    The guidelines have three levels of accessibility (A, AA and AAA), and the Computershare site aims to meet AA standards.​

  • What are cookies?

    Computershare’s website uses cookies like many other websites. Cookies are small text files saved on your computer, smartphone or any other device used to visit our website.

    Cookies are used to provide website owners like Computershare with information about their visitors’ actions, such as which pages are visited. Cookies cannot examine your computer, read data from it or in any other way share personal information stored on your computer with others.

    Cookies are either created for the duration of your browsing session (session cookies) or written longer term to give you an improved experience between browsing sessions (persistent cookies). They can be written by the site you are visiting or by third parties with an interest in your browsing habits. Further details are below.

    Types of cookies that Computershare uses:
      Definition As used by Computershare
    Session cookie A session cookie is stored within the computer memory, not on the hard drive, and will only last for the duration of your visit to the website. Web browsers usually delete session cookies when closed down. We use session cookies to identify your session when moving between pages within our website. This data is logged using a unique session ID, which does not personally identify you, but will allow us to ensure you are the same user that logged into the website initially using your username and password.
    Persistent cookie Persistent cookies last longer than session cookies. The initial information saved in a persistent cookie is sent back to the server every time you visit the website. It is used to record useful information, such as your geographical location. We use persistent cookies to store user preferences, e.g. your preferred location and/or language, so there’s no need for you to keep making the selection each time you visit our website.
    First-party cookie A first-party cookie is any cookie set by a website you visit directly. These can be used by the website to improve the visitor’s experience through tailoring content and storing preferences for the next time you visit. Some sites store logins and passwords in cookies on your computer, to allow you to access private areas without having to log in each time you move to a new page. Any cookies used by Computershare are first-party, as they originate from our web pages. These are only used to improve our website and tailor your experience by storing useful information such as your username for future visits. Our cookies will not store any private information without your prior consent.
    Third-party cookie Third-party cookies are stored with different domains from the one shown on the address bar. These are usually from advertisements, to ensure an advert is displayed each time a user visits a webpage. Most modern internet browsers allow users to block third-party cookies from being stored on their computer. We do not allow any third-party to use cookies on any part of our website. Any cookies used on our web pages come directly from us (first-party cookies) and are used to improve your experience.

    List of cookies
    Cookie Purpose More information
    Performance Helps improve the performance of our website. Session cookie. Expires when the session finishes.
    Microsoft SharePoint Enables communication, identifies the user session and exchanges information with Microsoft SharePoint. Session cookie. Expires when the session finishes.
    Google Analytics

    Collects information about how visitors use our site, which we use to ensure the site meets your needs.

    All data is collected is anonymous and includes information such as the number of visitors to our site and the pages visited.

    Persistent cookies

    Privacy overview at Google

    Opt out of Google Analytics

    Country visited Stores the last country you selected so that you return there automatically on your next visit. Persistent cookie
    NotificationPerf Informs us if you have consented to the use of cookies on our site and prevents the site from asking again each time you visit. Persistent cookie

    Why do we use cookies?

    Cookies enable us to improve your user experience and provide you with relevant content across our website. Storing useful webpage settings, such as your user name and preferred language, helps us to make your visit to our website an easy and seamless experience, as well as enabling you to save information you have entered (e.g. in a contact form).

    We do not collect any personal data through the use of cookies, we only use them to analyse user behaviour in order to improve our website.

    How to disable cookies

    We encourage you to allow cookies from our website because it helps us improve the user experience for you and others.

    Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.

  • This website is best viewed by browsers that have a certain level of support for the World Wide Web Consortium (W3C) web standards for HTML5 and CSS3. This site also uses Javascript to provide a more interactive and streamlined user experience. You must have Javascript enabled for the site to function properly. Below is a list of browsers that we support, meaning the set of browsers that we perform our regular user interface testing against.


    ​Web Browser ​Download Link
    ​Microsoft Edge - Current Version Windows and Mac
    ​​Mozilla Firefox - Current Version Windows and Mac
    ​Apple Safari - Version 7 and above Mac
    ​Google Chrome - Current Version Windows and Mac
  • Select your location

    Computershare is a global organisation, operating different websites for different regions and countries. You can change which website and language you are viewing at any time by using the drop down box at the top of each page. If you are visiting our site as an investor, ensure you have selected the region in which the company whose securities you own is located (not the country where you are located).

    If your browser is set up to accept cookies, the site always defaults to the country that you initially selected when you first came to the site.

    Login to your account

    The Login button in the top right hand corner of the screen will enable you to jump directly to the log in page for all the online services we provide.

    Using the search function

    A quick way to get to a destination is to use the search function which is located at the top of the screen. Type in the key word you are looking for and it will give you some options, then click on the option that matches your request to go directly to that content.

If you haven’t found what you are looking for, we are happy to provide you with further assistance

Speak to one of our customer service representatives

Contact us