Manage your shareholdings


The general enquiry mailbox (hkinfo@computershare.com.hk) will no longer be effective starting from Sep 1, 2020. Please use the following methods to get in touch with us.

To make an enquiry about your shareholdings in person​ / by phone / online form
​​​In person
By phone
​By online form​
​Address
17M Floor / 
17 Floor Shops 1712-16, 
Hopewell Centre
183 Queen's Road East
Wan Chai, Hong Kong​
​Hotline
office hour
​+852 2862 8555*
Monday to Friday,
9:00am to 6:00pm​
​Access the form here​
*For any enquiries related to Computershare Investor Services Limited, please call us at +852 2862 8500


Notice from Investor Service Counters​
Transfer Office (17 Floor Shops 1712-16) ​ ​  ​ ​ ​
​​Office hour
Monday to Friday
9:00 am to 4:30 pm
(Except Public Holidays)
Functions
> Transfer of Shares
> Conversion of Registered Warrant(s)
> Collection of Share Certificate(s)​​​
​​Investor Enquiries (17M Floor)
​​Office hour
Monday to Friday
9:00 am to 1:00 pm
2:00 pm to 6:00 pm
(Except Public Holidays)
​		​Functions​> General Enquiries and Mail Delivery
> Change of Address / Dividend Instruction
> Registration of Documents
> Report Lost of Share Certificate(s) / Dividend Warrant(s) / IPO Refund Cheque(s)
> Revalidation of Dividend Warrant(s)
> Submission of Corporate Action Forms

​To make an enquiry about your shareholdings onine
  • Find a form
    You can find the most frequently requested forms necessary to make changes to your account.
    Search
  • Ask a question
    If you are a shareholder and have questions about your account,
    please check out this page.
    Click here
Send us suggestions or cmplaints by rating our service here​.​




By phone​

Hotline             +852 2862 8555

Office hour       Monday to Friday, 9:00am to 6:00pm​

By email​          hkinfo@computershare.com.hk

In person​
Address            Computershare Hong Ko​ng Investor Services Ltd
                         17M Floor Hopewell Centre
                         183 Queen​​​’s Road East
                         Wan Chai
                         Hong Kong

Office hours     Monday to Friday, 9:00am to 1:00pm & 2:00pm to 
                         6:00pm​​


​By mail

Mailing address     ​ Computershare Hong Kong Investor Services Ltd
                               Shops 1712-1716 17thFloor Hopewell Centre
                               183 Queen's Road East
                               Wan Chai Hong Kong


To transfer your shares by mail, the following documents MUST be supplied:

  • A crossed cheque payable to ‘Computershare Hong Kong Investor Services Ltd’ for all necessary fees**
  • The duly completed and stamped (ad valorem or waiver stamp) Form of Transfer​
  • All share certificates being transferred
  • Duly completed Request for Certificate Mailing Services​

NOTES: 

  • **Transfer fees of HK$2.50 per certificate cancelled/issued (whichever is higher) apply for regular service.​ For registered mail, an additional HK$27 (for a local registered address) or HK$72 (for an overseas registered address) fee per company per transfer must be included.​
  • Please do not staple any documents
  • If you wish to submit your transfer via a third party over our Counter and opt for return of the new certificate(s) by​ ordinary mail or registered mail, you need to provide a duly completed Letter of Authorisation for Certificate Mailing Services​.
  • Requests for more than 50 certificates or in excess of HKD2 million market value will not be accepted by mail and must be done in person. All new share certificates will be mailed to your registered address by ordinary mail or by registered mail (as requested). Any transfers received without sufficient payment for fees must be collected from our Counter.
  • Computershare is not liable for any claims arising from mail loss (Learn more about the procedure  for replacing certificates, delay or incomplete transfer documents). Investors agree to accept all risks when using this service. ​
​To make an enquiry about your shareholdings in person​ or by phone

​

​​​In person​​ ​​By phone​
​Address​Computershare Hong ​​Kong
Investory Services Ltd
17M Floor Hopewell Centre
183 Queen's Road East
Wan Chai, Hong Kong​		Hotline office hour​+852 2862 8555
Monday to Friday,
9:00am to 6:00pm​​
​Office hours​Monday to Friday,
9:00am to 1:00pm & 
2:00pm to 6:00pm

Transfer your shares via mail. More time for family.

You can have your shares delivered to your address via our free ordinary mail or paid registered mail service. Not having to collect your shares in person can save you time and money.

​​
To transfer your shares via mail​ -​ Application procedures and forms​​​​
​Mailing address

Computershare Hong Kong Investor Services Ltd

Shops 1712-1716 17thFloor Hopewell Centre
183 Queen’s Road East
Wan Chai Hong Kong​


For any enquiries, please contact our Customer Service Hotline at +852 2862 8555



​Documents required​
  • A crossed cheque payable to ‘Computershare Hong Kong Investor Services Ltd’, covering all necessary fees.#
  • The duly completed and stamped (ad valorem or waiver stamp) Form of Transfer.
  • All share certificates being transferred.
  • Duly completed Request for Certificate Mailing Services.+ (Ask at the counter for a f​orm or download it from our website​.)​



​Notes​

  • Computershare is not liable for any claims arising from mail loss. Investors agree to accept all risks when using this service.
  • #Transfer fees of HK$2.50 per certificate cancelled/issued (whichever is higher) apply for regular service. For registered mail, an additional HK$27 (for a local address) or HK$72 (for an overseas address) fee per company per transfer must be included.
  • +If you wish to submit your transfer via a third party and opt for return of the new certificate(s) by ordinary mail or registered mail, you need to prepare necessary documents and complete the Letter of Authorisation for Certificate Mailing Services​, available from counter staff or via our website for them to submit.
  • Please do not staple any documents.
  • Requests for more than 50 certificates or HKD2 million market value will not be accepted by mail and must be done in person. All new share certificates will be mailed to your registered address by ordinary mail or by registered mail (as requested). Any transfers received without sufficient payment for fees must be collected from our Counter.


Frequently asked questions​

​Registered mail or ordinary mail.

​Requests for more than 50 new certificates or HKD 2 million market value will NOT be accepted and must be collected in person at our Transfer Office (Shops 1712-1716, 17th Floor Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong).​

​Ordinary mailing service: Free of Charge

Registered mailing service: HK$27 (for a local registered address) or HK$72 (for an overseas registered address) per company per transfer.

​Simply complete the Request for Certificate Mailing Services and lodge the original form (photocopies cannot be accepted) together with the completed and stamped transfer documents:

Transfer Office, Shops 1712-1716, 17th Floor Hopewell Centre, 183 Queen’s Road East, Wan Chai, Hong Kong. You can do this in person or via post.

​Please provide a crossed cheque made payable to ”Computershare Hong Kong Investor Services Ltd” for the total amount.

​Yes, simply complete the form of Letter of Authorisation for Certificate Mailing Services. The original authorisation form must be provided with the transfer documents.​

​You need to do this to demonstrate you understand that you bear the risks and any loss should your documents be lost in the post; and that you understand the conditions and procedures for applying for the replacement of lost certificates​ as stated on our website.

​If you don’t receive your share certificate(s) within a reasonable mailing timeframe, it is necessary to apply for a replacement certificate (s)​. Please call our Customer Service Hotline at +852 2862 8555 for further assistance.

​No. You take on the risk and associated costs when you opt to use the mailing service.

​Sorry, this is not possible.

​This may result in delay or rejection of processing both the transfer request and certificate mailing service.​

Before you seal the envelope, make sure you have:

  • Duly completed and stamped the (ad valorem or waiver stamp) Form of Transfer and have witnessed the documents
  • Enclosed all the share certificate(s)
  • Completed and signed the Request for Certificate Mailing Services form or the form of Letter of Authorisation if a third party is summiting the transfer for you. (Photocopies cannot be accepted)
  • Selected the required mail service
  • Enclosed the cheque with the correct monies for the transfer fee as well as for based on the mail service selected​


Find a printable form

You can find the most frequently requested forms necessary to make changes to your account.
Search

Questions about your account?

If you are a shareholder and have questions about your account,
please check out this page.
Click here