Manage your employee plan by phone

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The Call Centre operates from Monday to Friday: 

9.00am – 6.00pm (Hong Kong time) and 9.00pm – 6.00am (Hong Kong time)​


+852 2862 8645 (Hong Kong/Other countries)
4001 202 898 (China)
+1 877 387 0853 (United States)
+​853 0800 527 (Macau)
801 4153 (Brunei) 
800 8523 858 (Singapore)
001 800 852 2572 (Thailand)
001 803 852 6903 (Indonesia)
1 800 765 8074 (Philippines ETPI only)
1 800 1 855 0197 (Philippines PLDT only)
00801 85 3026 (Taiwan)


Notes: ​

Day time call centre services (9.00 am to 6.00 pm Hong Kong time) will be closed during Hong Kong public holidays
Night time call centre services (9.00 pm to 6.00 am Hong Kong time) will be closed during United States public holidays​