We have retained the top spot for the fourth year running


The Capital Analytics survey asks all the companies in the FTSE 350 to review their registrar's service level. We are pleased to announce that we are the UK's leading registrar for the fourth year running, with the best scores we have ever had.


Our highlights from the 2018 Capital Analytics survey​​​​​​​​​​​​​
  • We have an overall satisfaction score of 96%
    Equiniti = 89%
    Link = 89%
  • We achieved a NPS* of 73
    Equiniti = 49
    Link = 48

*A Net Promoter Score (NPS) is an industry standard for recognising customer loyalty. 


The best results we have ever received...



*Based on % of ratings of four and five on a five-point scale 


We topped each of the six service areas with impressive scores, all above 95%, including 100% for 'General Meeting Management' and 'Service to Shareholders'. 


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Many of our Client Management team were also personally mentioned in the feedback, which they are very grateful for.


We never forget that our clients are the reason we are here, and although we've received excellent results this year, we will not rest on our laurels. We are always looking for ways we can improve and we are determined to continue leading our industry.