CassPay and Computershare: From industry disruption to $800K in savings

CassPay responded swiftly after an industry-wide disruption affected check production timelines. The company evaluated new check printing partners that could deliver reliability, scalability, and long-term innovation. At the same time, a client was looking for a more efficient mailing solution through householding, which combines multiple checks for the same payee into a single envelope. 

Computershare worked closely with CassPay to transition check printing operations and implement a householding solution for the client. Previously, checks were mailed individually, creating unnecessary costs and operational complexity. The new solution was fully implemented in just two months.

“I can't say enough about the Computershare team. They were amazing! We worked so well together.”

— Becki Kane, Operations Lead, CassPay

Key outcomes:

• Reduced monthly postage costs from approximately $72,000 to $24,000.
• Generated more than $800,000 in savings over an 18-month period.
• Scaled check volumes to 60,000 per month without disruption.
• Improved operational efficiency and service delivery through householding.

“It was a very cohesive implementation team, which was so refreshing... Everyone showed up, everyone wanted to help.”

— Becki Kane, Operations Lead, CassPay

Looking ahead

Following the success of the initial implementation, CassPay is expanding its use of Computershare's capabilities, including broader adoption of householding, modernization of legacy infrastructure, and enhanced API capabilities that provide real-time mail tracking for clients.

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