Every customer touchpoint is an opportunity to establish trust and deepen the relationship with your customers. Many of these touchpoints happen through essential communications.
Financial institutions need the right partner that can drive change in consumer behavior, reduce costs, and enhance the customer experience across all channels. Computershare Communication Services is that partner.
About Computershare Communication Services
Computershare Communication Services (CCS) is a key line of business under the Computershare umbrella. We are a leader in designing solutions for essential communications that enrich the customer journey. We’ve partnered with hundreds of clients throughout the financial services industry for over 30 years, enhancing communications that create a more profound relationship with their customers.
Our in-depth industry knowledge combined with our extensive communication expertise sets us apart from our competition which allows us to deliver personalized, tailored communications for our clients. We are committed to improving customer journeys through superior communication design and delivery while ensuring regulatory compliance and security.
Our Capabilities
CCS utilizes our communication design expertise combined with the power of our technology and reliability of Computershare owned and operated facilities. When you choose Computershare, you will gain advantage from our:
Communication
Design Consulting
Customer Communication Management (CCM)
Multi-channel
delivery
Document
Archive
Production Visibility Portal
Communication Design Consulting
Our communications consulting team transforms essential communications by aligning customer experiences with your business goals. We use our proven step by step process to guide the journey to develop solutions that deliver you outstanding communication experiences and improved outcomes.
Our communications design team uses their expertise and technology such as heat mapping to analyze communications and help determine their effectiveness. Recommended designs will allow for the utilization of a single template that can be applied to a variety of content and support multiple brands.
Customer Communication Management (CCM)
Our Customer Communication Management (CCM) platform is designed to support your customer communication requirements today and meet your future communication needs. As a financial services provider, we ensure our technology and practices meet the highest regulatory, compliance and security standards.
Our technology is designed to accommodate self-service for basic changes, enabling you to switch marketing messages and make text changes to communications quickly and easily with no dependence on IT resources.
We manage the technology, development and infrastructure which means no large investment in technology or IT resources by your business.
Delivery Platform
Our technology and infrastructure allow the production and distribution of communications via multiple channels. We manage all customer data and communications with the highest levels of data security, quality control and redundancy across multiple production facilities.
Document Archive
Global Viewpoint is Computershare’s online document repository portal to search, track and view communications. Your communications are stored in Global Viewpoint and accessible by your staff and customers, so you have quick access to every communication you send.
Delivery preference management
Flexible
search
Multi-channel communications
Supports web services
Client
branded
Configurable to customer needs
Production Visibility Portal
The production visibility portal tracks every job as it moves through the production process. View the status of your communications from pre-production through to delivery to the USPS.
Track work in progress
Emails
Archived
documents
Scheduled
mail date
Mail package
counts
The Computershare difference
Many challenges get in the way of optimum communications: new technologies, regulation changes, data challenges, cost pressures, ESG goals, changing customer preferences, and complex implementation.
With 30+ years of experience of functional and industry expertise and unparalleled insights, we seamlessly navigate these challenges to unlock value across your essential communications. We orchestrate billions of communications globally each year, so you can guarantee we’ve seen it all.