Every customer touchpoint is an opportunity to establish trust and deepen the relationship with your customers. Many of these touchpoints happen through essential communications.
Financial institutions need the right partner that can drive change in consumer behaviour, reduce costs, and enhance the customer experience across all channels. Computershare Communication Services is that partner.
About Computershare Communication Services
Computershare Communication Services (CCS) is a key line of business under the Computershare umbrella. We are a leader in designing solutions for essential communications that enrich the customer journey. We’ve partnered with hundreds of clients throughout the financial services industry for over 30 years, enhancing communications to create deeper relationships with their customers.
Our in-depth industry knowledge combined with our extensive communication expertise sets us apart from our competition. We can deliver personalized, tailored communications for our clients. We are committed to improving customer journeys through superior communication design and delivery while ensuring regulatory compliance and security.
Our Capabilities
CCS utilizes our communication design expertise combined with the power of our technology and reliability of Computershare owned and operated facilities. When you choose Computershare, you will gain advantage from our:
Communication
Design Consulting
Customer Communication Management (CCM)
Multi-channel
Delivery
Document
Archive
Production Visibility Portal
Communication Design Consulting
Our communications consulting team transforms essential communications by aligning customer experiences with your business goals. We use our proven step by step process to guide the journey to develop solutions that deliver you outstanding communication experiences and improved outcomes.
Our communications design team uses their expertise and technology such as heat mapping to analyze communications and help determine their effectiveness.
Heat mapping shows where customers' eyes are naturally drawn which helps make better design decisions.
We can create a single template that you can apply to a variety of content and support multiple brands.
Customer Communication Management (CCM)
Our Customer Communication Management (CCM) platform is designed to support your customer communication requirements today and meet your future communication needs. We ensure our technology and practices meet the highest regulatory, compliance and security standards.
Our technology is designed to accommodate self-service for basic changes, so you can switch marketing messages and change message text quickly and easily with no dependence on IT resources.
We manage the technology, development and infrastructure so you don't have to.
Delivery Platform
Our technology and infrastructure allow you to produce and distribute multi-channel communications. We treat your data like it's our own: we use the highest levels of data security and quality control, and our production facilities all have built-in redundancy.
Document Archive
Save time and effort with Global Viewpoint, Computershare's online document repository. It stores all your customer communications. Your team can access communications in real time when speaking to customers, and customers can view communications without requesting another copy. Global Viewpoint helps you serve your customers better.
Delivery preference management
Flexible
search
Multi-channel communications
Supports web services
Client
branded
Configurable to customer needs
Production Visibility Portal
Track the status of each communication as it moves through the production process. Gain peace of mind knowing when your communications are heading out to customers.
Track work in progress
Emails
Archived
documents
Scheduled
mail date
Mail package
counts
The Computershare difference
Don't let challenges like regulatory changes, cost pressures, and changing customer preferences get in the way of optimum customer communications. Choose a trusted partner to simplify complexity and deliver an excellent customer experience.
With 30+ years of experience of functional and industry expertise and unparalleled insights, we seamlessly navigate these challenges to unlock value across your essential communications.