Supporting your investors
We are committed to providing your securityholders with expert, personalized service. Our National Customer Contact Centre in Montreal, staffed by our bilingual, highly-trained Customer Service Representatives (CSRs) exemplifies our dedication to meeting the needs of your investors and stakeholders.
The CSRs at our National Customer Contact Centre enable your securityholders to easily manage their holdings over the phone. With customized, integrated systems our CSRs have access to all the information they need to offer your holders accurate and immediate service, providing support, assisting with transactions and answering any questions they may have.
Located in Montreal, the National Customer Contact Centre operates between 8:30 a.m. and 8:00 p.m. ET Monday to Friday. To enhance the caller experience, you can provide your investors with a dedicated toll-free number.
Your investors can also visit us at one of our counter locations in Vancouver, Calgary, Toronto and Montreal for help with their holdings.
Flexible online service with Investor Centre
Investor Centre is our comprehensive web platform that provides securityholders with secure, 24/7 access to their accounts. With Investor Centre, your securityholders have access to a secure, easy-to-use tool to review and update their account information, and manage their holdings.