Why did I receive a Lost Holder Verification Notice?Computershare completes two searches on "lost" accounts via an information database service provider to comply with SEC regulation 17Ad-17. An account is considered lost when the postal service has returned one or more items to Computershare and where no new address has been provided since the last returned item.
How did you find my address?Computershare uses a third party company to search publicly available databases. This company provided us with your address.
Will Computershare update my address of record automatically upon finding my new address?No, Computershare will wait to receive your completed Lost Holder Verification Notice before updating your address on our records.
What happens once you update my address?Once we've updated your address, Computershare will release any returned securities and replace any outstanding payments, if applicable.
Is there a fee to reactivate my account?
No, accountholders are not required to pay a fee to reactivate their account.
If I do not have proof of ownership, where can I get my signature guaranteed?
Many commercial banks, savings banks, credit unions and all broker dealers participate in a Medallion Signature Guarantee program.
The signature(s) on the Lost Holder Verification Notice can be guaranteed with one of the following stamps:
Medallion Guarantee: You can obtain a Medallion Signature Guarantee from a member of an acceptable Medallion Signature Guarantee Program (STAMP, SEMP and MSP). Many commercial banks, savings banks, credit unions, and all broker dealers participate in a Medallion Signature Guarantee Program. The Guarantor must apply a stamp to the Securities Transfer Form bearing the actual words "Medallion Guaranteed."
Signature Guarantee: You can obtain a Signature Guarantee from TD Canada Trust, Royal Bank of Canada or the Bank of Nova Scotia. The Guarantor must apply a stamp to the Securities Transfer Form bearing the actual words "Signature Guaranteed," "Signature and Authority to Sign Guaranteed" or "Endorsement Guaranteed."
I am a legal representative for the accountholder. Are there additional documents I must provide?
Yes, if you are a legal representative acting on behalf of the accountholder, you must also provide legal documentation to demonstrate your authority to act. Please see the requirements below.
GENERAL POWER OF ATTORNEY: A certified copy of the General Power of Attorney dated within six months. If not dated within six months, the appointed attorney is requested to certify and date on the document that "the document is still in full force and effect and the grantor is still alive."
Probated Estate – A certified copy of the accountholder's Letters Probate, Letters Testamentary or Letters of Administration.
Non-probated Estate – A certified copy of the accountholder's Last Will and Testament and Death Certificate.
CORPORATION: A certified copy of the Corporate or Board Resolution which lists the names and titles of the individuals authorized to sign on behalf of the company. The document must include sample signatures of the authorized individuals.
TRUST: A certified copy of the Trust Agreement.
PARTNERSHIP: A certified copy of the Partnership Agreement.
MINOR or CUSTODIAN (UGMA): A certified copy of the accountholder's Birth Certificate.
NAME CHANGE: A certified copy of a Marriage Certificate, Divorce Decree or other legal document verifying the name change.
Please note: "Certified copy" refers to a photocopy that has been notarized, court certified, Canadian charter bank certified or Medallion Signature Guaranteed.
Where do I return the completed form?
Please mail the completed form to:
P.O. Box 4602
How can I contact Computershare if I still have questions?
You can reach our National Customer Contact Centre from Monday to Friday between 8:30 a.m. and 8:00 p.m. ET at 1 877 982 6730.