Many lenders find it hard to complete a loan application without continual requests to the broker or originator for additional documents. It’s a manual process that takes time and resources that can leave good applications sitting in a queue while processing teams work through backlogs of incomplete applications.
Computershare’s Loan Evaluation & Automated Processing (LEAP) solution automates the process by checking to ensure all required supporting documentation is present and valid. If not, we chase up the broker or originator for you and submit applications to the assessment team once complete, so the assessment team can spend their time assessing applications, not checking for missing information. Applications can be processed much quicker, delivering a customer experience in line with today’s expectations.
Benefits of automating loan processing
99% accuracy
of data captured and processed meaning less errors
Faster processing
Deliver a decision to applicants in days not weeks
Scalable
No processing delays when application volumes increase
Secure
Computershare use the highest levels of data security management across our company
Helping our clients deliver a great experience
Computershare partners with some of the world’s largest financial institutions to deliver our loan processing solution. By automating the application process, our clients can deliver a decision to their applicant much faster which improves not only their customer experience, but also the experience of their brokers.
By reducing reliance on human touch, scalability for spikes in volumes are easier to manage which means our solution grows with your business while the cost to process each application reduces.
How LEAP works
Application is submitted to the lender
LEAP assess the application to ensure all required documents are included and valid to meet the application requirements
If there are documents missing, LEAP contacts the applicant or broker requesting the missing documents
Once LEAP confirms all required documents are received and the application is complete, the application is sent to the lender
Get in touch
Contact us today to learn how we can help your organization transform your communications and fulfill your strategic goals.