You spoke, we listened: key insights from our 2026 Client Satisfaction Survey

A sincere thank you to all of you who took the time to participate in our 2026 Client Satisfaction Survey. Your feedback plays an important role in helping us continuously improve and ensure we're delivering the outcomes that matter most to you.

We're pleased to report that overall satisfaction remains strong, with 98% of clients satisfied with our overall performance. Clients continue to recognise Computershare as a trusted partner, with particularly positive feedback around our service delivery teams, relationship management, responsiveness, expertise and collaborative approach. Many clients highlighted the quality of our partnerships and our ability to work together to solve challenges and achieve shared goals.

While these results are encouraging, the survey also highlighted several areas where clients would like to see us improve. The key themes included:

• Demonstrating greater innovation and delivering more value-adding solutions, with innovation satisfaction declining to 69%.
• Increasing visibility of our digital communication capabilities and technology roadmap.
• Providing more proactive communication, regular updates and industry insights throughout the year.
• Strengthening perceptions of value for money, which saw a decline compared to previous years.
• Creating more opportunities to discuss new ideas, enhancements and future-focused solutions that help clients achieve their business objectives.

The feedback aligns closely with another important insight from the survey: while 98% of respondents view Computershare as a trusted partner, lower scores were recorded for sharing industry insights and investment in digital communication solutions, highlighting an opportunity for us to better showcase the innovation and expertise that exists across our business.

Most importantly, we're taking action.

Over the coming months, we'll be launching a dedicated client webinar where we'll share the key survey findings, discuss the themes we've heard from clients and outline the initiatives we're implementing to address them. This will also be an opportunity for clients to engage directly with our leadership team, ask questions and help shape future improvements.

Your feedback helps us improve, innovate and continue building stronger partnerships. Thank you for your ongoing trust, honesty and support. We look forward to sharing our plans with you soon.