When your shareholders need assistance with their holdings, they want to speak with a knowledgeable call centre representative who can help quickly resolve their issue.
At Computershare, our industry-leading call centre is staffed by highly trained agents with the expertise to handle your shareholders' questions – from simple material requests to complex estate transfers.
As we continue to invest in innovation for ongoing service improvements, we are using the latest call centre technology, including artificial intelligence (AI), to redesign the shareholder experience.
New features include:
- Intuitive automated telephone platform: Offers shareholders the option of transacting via their channel of choice.
- New call-back options: Maintains a shareholder’s place in the queue and eliminates time spent on hold, to be followed by options to select a call back time.
- After-call survey: Enables shareholders to comment on their satisfaction with the call – the ratings they provide will guide future responses.
And coming soon:
- Enhanced tools for faster answers: AI-powered support enables call centre representatives to locate answers to more complex questions quickly based on the caller’s needs.
- Skill-based routing to the right experts: Shareholder calls are routed to agents with specific skills based on the nature of their inquiry to deliver the highest quality service.
- Real-time sentiment analysis delivers real-time improvements: Monitors call quality and experience to drive a better shareholder experience.
Regardless of the number of shareholders you may have, we have invested in technology to provide each one with a high-quality experience that reflects positively on your company.
Computershare is not providing, and does not intend to provide, any legal, tax or investment advice.