Artificial Intelligence (AI) is a powerful tool transforming most industries including financial services. At Computershare, we recognize the opportunities AI provides to help us deliver the best possible experiences for our clients and their shareholders. Deploying AI can increase productivity, reduce errors and improve security, among other benefits. 

But we also understand there are responsibilities associated with implementing AI-powered solutions. In the evolving world of AI technology, we are carefully managing risks around privacy, security and compliance, and have implemented measures to monitor the use of AI.

  • Global AI Working Group: Under the guidance of our Global Chief Operating Officer, Global Chief Information Officer, and Global Privacy Officer, and selected business and technology resources, we have implemented a framework to identify and assess the value and risk associated with any proposed use of AI.
  • AI Risk Framework: As an extension of our governance team, we will assess, measure, manage and monitor risks inherent with AI and support compliance with any privacy legislation and emerging AI legislation.
  • Data security: You entrust us with highly confidential and sensitive data, and in keeping with our policies, we will never use this data to train any AI model unless your consent is obtained.

Here are a few examples of how we are using AI:

AI assists in document processing, identifying and classifying documents to route them to the correct teams. It also automates workflows to route transactions based on specified criteria.

AI tools are helping to streamline internal processes such as finance and people management, writing assistance, and meeting minutes.

In our call centers, AI-powered service support helps representatives locate answers quickly based on the caller’s needs. This feature has been deployed in the US and is coming soon to Canada.

We recently unveiled an AI-powered update to our Global Entity Management System (GEMS™), used by large companies around the word to centralize and securely manage their legal entity data and documents and control compliance and regulatory obligations. The new GEMS AI can provide clients with increased insights into their entity data through natural language queries and streamline complex tasks, significantly improving productivity, efficiency and accuracy. For more information on the platform, visit GEMS AI.

If you have questions on Computershare’s use of AI, please contact your Relationship Manager. 

Computershare is not providing, and does not intend to provide, any legal, tax or investment advice.