Insurers trust Computershare Communication Services with their policyholder communications, relying on our deep industry knowledge and regulatory expertise for everything from cheques to policy renewals, and claims notices.
We work with many of the world's leading companies to improve their customer experience by designing and delivering informative, clear communications that drive preferred customer behaviors.
We securely manage every part of the communication process in-house, while meeting the highest levels of security and compliance.
Some of the communications we produce and deliver for insurers:
- Cheque payables
- Remittance (EFT/ACH) notices
- Policy renewals
- Welcome packs
- Regulatory letters
- ...and more
Meeting your communication challenges
Our combination of communication experts and technology will:
- Develop clear, easy-to-understand communications that steer customers to desired outcomes.
- Manage all your communication needs through the delivery channels that best suit your customers.
- Simplify customer data integration, organize and consolidate data from legacy systems into targeted communications.
- Provide digital archiving, allowing communications to be uploaded, archived and readily accessed.
- Give you peace of mind of working with a global provider that has robust compliance, security, audit and risk programs and dedicated resources – ISO/IEC 27002, SOC2, OSFI, PIPEDA, GDPR.
Service Highlights
Communications consulting
Analysis of your current communications to improve, enhance and effectively deliver your message.
Template management
Our technology platform helps you to standardize branding, messaging and complex campaigns to meet your needs today and in the future.
Multi-channel delivery
Technology and infrastructure to produce and securely distribute communications via your customer's preferred channel.
Print & mail services
Automated process flow producing high-quality output for cost-effective, attractive and personalized communications. Equipped with full-service mail preparation and delivery through Canada Post or courier, including return mail handling.
Migration campaigns
Migrate customers from offline to online or from one platform to another. Our outreach strategy, with a unified campaign design, utilizes multiple communication channels to create a seamless journey.
Time-sensitive communications
Leverage our stack of capabilities to confidently execute and deliver critical information to your stakeholders.