The UK's No. 1 Registrar, for the fifth year running
The Capital Analytics UK Registrars Benchmarking Survey asks all the companies in the FTSE 350 to review the services provided by their registrar, and is an independent view on the industry. We are delighted to announce that for the fifth year in a row, we have been ranked the UK's leading registrar.
We are really proud of this result, and grateful to all our clients who took the time to participate in the survey.
Our highlights of the 2019 Capital Analytics survey
We have an overall satisfaction score of 95%
We came top in five of the six main service areas
We achieved a NPS* of 68
*A Net Promoter Score (NPS) is an industry standard for recognising customer loyalty
How we compare in the industry
How we scored across the six main service areas
*Based on % of ratings of four and five on a five-point scale
But it doesn't stop here
We recognise that there are areas we can work on, and we are grateful for all the feedback we received from our clients alongside these results. It's important to us that we continue to grow and develop partnerships with our clients, as we build towards a successful future.