​​​​​​​​​​​​​​​​​​​​​​​​​​​​​How can we help?​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​


 

Thanks for getting in touch. Use the menus below to quickly find the relevant contact details for your enquiry.​


 

 

​Shareholders, Employee Plan Members, Brokers and Share Dealing enquiries​​​

 

Got a question? 

  • Get answers in an instant with our virtual agent ‘Ask Penny‘. (Link opens in new tab)

Update your account details

  • You can update your details online: log in​ or register here. (Link opens in new tab)
  • ​To send us a form, browse our forms here​. (Link opens in new tab)

Call us

Email us

  • The easiest way to get instant support is to use our automated customer service tool, Ask Penny. If we cannot answer your question here, there will be an option to send us your query. (Link opens in new tab)

Write to us

 

By post​​​

​Using our DX address 

(for Document Exchange users only)

​The Registrar
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
United Kingdom
​DX78139
Bristol​

 

Call us

  • To help us connect you to the right team, please call the number listed on a recent statement or communication from us.
  • Alternatively, please call us on +44(0) 370 703 0065

Email us

Write to us


​UK Enquiries​

​European​ Enquiries

​Computershare Plan Managers
The Pavilions
Bridgwater Road
Bristol
BS99 6AP
United Kingdom
​Computershare Plan Managers
World Trade Center
Edificio Este - 5ª Planta
Muelle de Barcelona
08039
Barcelona
Spain


Make a complaint relating to the Spanish Rules for the Protection of Customers


Read our complaints h​​​andling procedure:

​Read the ​Spanish Rules for the Protection of Customers:

In ​English (Link opens in new tab)

​In English (Link opens in new tab)

​In Spanish (Link opens in new tab)

​In Spanish (Link opens in new tab)​


​By phone

  • Our Broker and Nominee helpline number is +44 (0) ​906 999 0000. Please note that calls will be charged at a premium rate of £1.02 per minute. Estimated average call duration is 3 minutes (up to a maximum of 30 minutes).

Check investor information online
  • ​Log in to inSearc​h (Link opens in new tab)
  • Not registered? inSearch is a subscription service allowing you to check investor information before passing settlement instructions to us. Register now. (Link opens in new tab)

Got a question? 

Looking for a form?
  • Browse and download our forms here (Link opens in new tab)

​Call us
  • Call our helpline on +44 (0) 370 703 0143 (open 09:00 - 17:00 GMT)​​​

Write to us

British Government Stock (Gilts)
Computershare Investor Services PLC
The Pavilions
Bridgwater Road
Bristol
BS99 6ZW
United Kingdom​


​Call our customer service team

  • 0370 703 0084 (UK callers)
  • +44 (0) 370 703 0084 (International callers)

Opening hours:

  • Monday - Friday: 07:30 - 21:00 (GMT)
  • Saturday: 09:00 - 15:00 (GMT)

 

Write to us
 
Computershare Brokerage Services
PO Box 2000
Aylesbury
Bucks
HP21 8ZB

 
Make a complaint
  • ​Read our complaints handling procedure here​ (Link opens in new tab)

 
We constantly strive to offer you the highest possible level of service, however there may be occasions when you feel you have cause for complaint. When a complaint arises we will endeavor to resolve it to your satisfaction as quickly as possible.

You can make a complaint by:

Writing to us:
 
By PostUsing our DX address (For Document Exchange users only)
Computershare Investor Services PLC
Shareholder Relations
The Pavilions
Bridgewater Road
Bristol
BS99 6ZZ
United Kingdom

DX 78139
Bristol

 

Calling us:

Tel: +44 (0) 370 702 0000

Emailing us:

UKCSBRSComplaint@computershare.co.uk

 

Our complaint handling process

All complaints will be investigated and responded to by an employee of sufficient competence. This employee will not have been involved in the subject matter of the complaint. They will have sufficient authority (or have access to someone who has authority) to investigate the complaint and offer redress where appropriate.

As a business standard we aim to issue a final response within five business days of receipt of a complaint. Where this is not possible, we will acknowledge the complaint within five business days, to confirm the complaint is being investigated. In the event a final response cannot be issued within four weeks, we will write to you advising on the progress of the investigation. If we cannot respond within eight weeks, we will write to you explaining why we are still unable to issue a final response and when we expect to reply.

To view a copy of our Complaint Handling Procedures Leaflet please click here.

​​​Loan and mortgage servicing enquiries

Call us​​

  • ​Call our main switchboard on ​​0344 892 2596

Corporate enquiries

 

Got a question?
  • If you're a shareholder or a private individual, the easiest way to get instant support is to use our automated customer service tool, Ask Penny. If we cannot answer your question there, there will be an option to send us your query. (Link opens in a new tab)

Registry services – new business and sales enquiries only

Listing a UK company
Listing a non-UK company

  • Stuart Bailey
  • Phone: +44 (0) 370 702 6254
  • John Christian
  • Phone: +44 (0) 370 702 0003 (x1268​)​
  • Email John​
  • Jack Price
  • Phone: +44 (0) 370 702 0003​ ​(x​2036​)
  • Email Jack

 
​​Not sure who you need to speak to?

 

Please give us a call on +44 (0) 370 702 0003 or browse our list of offices