Your service requests, no matter how big or small, are important to you. And they’re important to us too.

That’s why we’ve introduced EquateService. To provide greater transparency and give you the confidence to get back to business. Our EquateService platform makes it easier for you to interact with us, ensures that your requests are automatically directed to the appropriate expert and, provides greater transparency around the status of your requests.

  • checklist-icon-gradient (CPU 2025)

    Transparent

    The status of every request is clearly visible and fully auditable.

  • clock-icon

    Efficient and accurate

    Easy-to-use request templates mean less ambiguity for you (and us), and the risk of implementation errors is significantly reduced.

  • refresh renew continuous cycle loop

    Streamlined

    Your requested are directed to the right person, meaning they can start action on your request sooner.

Directly submit your requests and questions online. On the portal, you will find a number of templates, which will help you structure your requests. There is also a search function available, which allows you to quickly find your most recent and most used queries.

Please contact your Relationship Manager who can help you to get started today.