Built for market change: How we’re helping issuers stay ahead in 2026

The UK capital market continues to modernise. It's important that you have a strategic partner you can trust. Our continued investment in expertise, services and technology puts us in a unique position to offer a united suite of Issuer Services.

This means less risk, more meaningful relationships with your shareholders and a stronger governance framework that can withstand the change ahead. As your partner, we'll be here to cut through the noise and provide the certainty you need during times of complexity.

We're proud to be the UK's largest provider of share registry services and remain committed to delivering the support that you and your shareholders need to succeed.

Clients have been providing strong feedback throughout the year, with praise given to our Relationship Managers, and others highlighting excellent service delivery.

We’ve had a busy year...

As always, it’s been a busy year, working hard to help our clients achieve success across the globe. But the numbers across UK registry now speak for themselves, whether it be a 44% FTSE 100 market share in the UK, 900+ clients supported in multiple markets around the globe or payments supported of over £55bn in the last 12 months alone.

In a complex and fast-changing market, you need the right information to stay ahead of regulation, trends and news, while growing your network and connecting with peers.

Ultimately, you know the challenges better than anyone. So, we want to hear from you. Keep a lookout for next year’s Customer Satisfaction Survey. It’s your chance to tell us what we do well, what's not quite so good, and how we can improve in the year ahead.

As one of the UK's most trusted partners to private and public companies, we're always aiming to innovate and expand, so that you can meet the challenges that today's fast-paced market brings.

That's why we've invested in new investor intelligence solutions and IR CRM as part of our new investor engagement business. This means deeper expertise and stronger oversight that can improve your shareholder management. We've expanded our shareholder operations and added register analytics to our portfolio too, meaning better experiences for your shareholders and more insights over your shareholder base. In 2026, a record number of FTSE 350 companies are using multiple Computershare services.

Expanding Issuer Services

A full suite of Issuer Services means we can be your strategic partner across share registry, entity governance and compliance, and investor engagement, with the people, expertise, technology and tools to provide services, insights, advice and support that will keep you on the front foot across your governance needs.

Learn more

It’s all about investor engagement

For better oversight and control and to improve shareholder experiences, we've acquired CMi2i (investor intelligence) and ingage (investor relations). This means more oversight over your investors, and access to technology that improves decision-making, gives you better data and analytics and enhances shareholder conversations with more effective engagement frameworks. These join Georgeson, who continue to offer superb proxy advisory support.

Improved shareholder experiences

Client and shareholder experiences continue to improve with a new Contact Centre system called Genesys, which provides more visibility over the types of activities and the ebb and flow of activity volumes. Your shareholders will receive a better service, because our teams can better understand and prepare for busy periods, while AI integration frees up human resources to focus on shareholders.

More high-stakes events supported

As your partner, our global expertise in processes, execution, and compliance and regulation, gives you the confidence and clarity you need during complex and high-stakes corporate actions. This year, we've supported:

By continuing to invest in our digital capabilities, we can provide the technology and services that can help you stay ahead in a rapidly changing and complex UK capital market.

How we're improving client experiences

Dematerialisation, tokenisation and T+1 are designed to modernise a world-leading capital market. With that comes complexity, which means you need a trusted partner that can deliver the advice, support, technology and services that you need to stay ahead. Better analytics will bring better insights, our new client portal and Investor Centre mobile will improve experiences, while API layers, AI and Cloud integration with our tech will improve output and help you leverage functionality to the fullest extent. Our webinar uncovers how we’re preparing for the future.

Our new capabilities

Introducing Sphere

As part of our commitment to deliver better experiences, our new client portal, Sphere, coming very soon, delivers a fully digital experience across web and mobile, with better access to data, insights and reporting. Make the most of:

• Customisable dashboards that ensure automated reporting
• Real-time analytics allows stakeholders to align
• More secure authentication reflecting an ongoing investment in delivering high standards of system security
• Self-service capabilities ensure you can keep on top of events

Investor Centre and Investor Centre Mobile

An enhanced digital experience enables shareholders to securely manage their holdings through an intuitive web and mobile app, which includes:

• Simple user-friendly, fully digital journey
• Self-service transactions and digital ID
• AI powered chat support
• API layers which allow us to introduce new technology as it emerges

What is our AI strategy?

Our AI strategy focuses on improving quality, enhancing experiences and driving innovation. We’ve taken a two-pronged approach. Firstly, we’re enhancing technology with AI. Investor Centre, Sphere and our chatbot are all being enhanced by AI to ensure that you can benefit from it practically, beyond the hype. Secondly, we’re equipping our staff with the right tools and skills so that they can serve you better and improve your experience with iIncreased efficiency and responsiveness, more personalised client and shareholder interactions and advanced capabilities that empower better decisions and unlock new opportunities.

Other ways we’re improving experiences

With so much change impacting our industry, we know it’s hard to keep up. Dematerialisation is complex, and tokenisation is coming, and it feels like developments are changing every day.

Our aim is to help you stay one step ahead during times of change. By understanding your views on key market and industry developments, we can help advise industry bodies on the impact of their policies and ensure the market evolves in ways that benefit issuers and their shareholders.

Preparing you for the future

Changes are on the horizon, including the move to T+1, dematerialisation and tokenisation. Plans are in place and services are being expanded to provide certainty when it matters.

Our core delivery team for dematerialisation is preparing for and delivering the requirements for Step 1, while continuing to innovate services to issuers and investors for when the UK moves to an intermediated model of share ownership, potentially towards the end of the decade. It’s the biggest market change since the introduction of CREST, and our multi-year effort with stakeholders, governments and regulators will bring assurance for issuers when it matters.

Keep up to date with the latest news at our Dematerialisation hub.

Your voice in industry and government

To be your voice in industry and government, we’ve participated and led numerous taskforces and industry bodies. This means we can shape market change and deliver crucial insights that provide assurance during complex moments.

This has included Chairing the Registrars Group during ECCTA implementation and advising the CGI as they update their guidance on proper purpose requests. This, alongside our seat on the Dematerialisation Market Action Taskforce (DEMAT), means you get fast information that provides clarity and confidence when responding to regulation.

Beyond our direct participation in working groups and advisory bodies such as those described above, we continue to encourage issuers to be engage on these topics themselves. The ‘issuer voice’ will be critical in ensuring that markets evolve in a way that meets their needs.

Our website is the best place to find the latest news. In the last few months, we’ve taken deep dives into regulatory topics like Provision 29 and ECCTA, uncovered the world of shareholder intelligence, explored what makes an effective company board and revealed how to stay compliant in virtual company meetings. Georgeson has uncovered the trends impacting shareholder activism, and how to react to an requisition notice, while we’ve also discovered the trends impacting the AIM Market.

Stay tuned for more.

As strong advocates for the removal of physical share certificates, we’re well positioned to be your strategic partner as you move to a fully digitised model and prepare for wider modernisation of the UK capital market. Our work for Step 1 of the Digitisation Taskforce recommendations is fully underway, alongside planning for Step 2 and Step 3. This means you'll be fully prepared for what comes next.

How we’re supporting delivery

Our dedicated delivery programme is aligned to the Taskforce’s recommendations, focused on delivering a compliant digital solution while enhancing shareholder experiences. This includes our new dematerialisation landing page, a new shareholder app, and digital journeys across our suite of services. Up-to-date information, newsletters and webinars, and Client Managers you can trust are always at hand to turn complex policy and questions into information that you can trust and act upon.

Our work engaging with industry

We are actively contributing to the Dematerialisation Market Action Taskforce (DEMAT), working with government, registrars and industry bodies to help shape implementation, policy and market best practice.

As your strategic partner during the digitisation of the UK market, our Dematerialisation Hub is the best place to find the latest information. This will be updated regularly, and we'll be providing more information on tokenisation and wider digitisation developments as the year progresses.

Gain clarity during complex updates through the Governance Readout events and Governance Newsletter, both part of our wider effort to keep you informed during the dematerialisation process. You can also watch our recent Webinar, featuring expert discussion.

If you’d like to speak to an expert on dematerialisation, you can find contact information on our hub.

View dematerialisation hub

We’re supporting the most significant transactions and businesses in the market. From major listings to high-profile shareholder activism defence and complex shareholder engagement, recent client wins are a reminder in the trust placed in us every single day and our commitment to deliver insight, service and the capabilities you need.

Key business critical transactions supported include:

As we reflect on the past year, we would like to thank you for your continued partnership and trust. Your feedback remains central to how we evolve, and through initiatives like our CSAT Survey, we are committed to listening, learning and continuously improving.

Boards, governance professionals and investor relations teams rely on our expert people and innovative technology to strengthen governance frameworks, improve stakeholder engagement and enhance risk management. This remains at the heart of everything we do.

Looking ahead, we’ll continue to invest in our technology, expand our services and play an active role in shaping market change, ensuring that you are prepared for the changes already underway. We remain committed to ensuring that our services and the enhancements that we’re making in technology mean that you’re fully prepared for whatever changes are coming down the line.

If you’d like to pass on any feedback, as ever, you can talk with your Client Manager. Together, we can continue to adapt, innovate and deliver value.