Digitise your customer experience

Digital solutions for maximising operational efficiency and improving the customer experience

Offshore > Business > Other > Customer Engagement > Digitise your customer experience

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Increase your efficiency and improve the customer experience

 

 

Loan applications, case management, customer onboarding, claims processing and payments all used to be manual and paper-based business processes. Today, you can increase efficiency, lower costs and increase customer conversion rates by simplifying and digitalising your business processes. For your customers, this can lead to improved satisfaction by reducing double handling, enabling faster decision making and a better user experience. We can help you to transform your business by standardising, automating and applying intelligent business processes during customer engagement. Our secure, cloud-based platforms are enabling some of the nation's leading companies to accurately and cos​​t effectively process, manage and digitise their customer ex​perience.​​​​​​​​​​

  • Simplify administration
    Reduce your risk and errors, cost and processing time through our expertise in straight through processing and exceptions management
  • Enhance the customer experience
    Deliver a personalised experience and faster decisions by automating workflow and eliminating paper-based processes
  • Increase customer satisfaction
    Improve conversion rates and improve customer engagement with seamless digital onboarding and process management

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Leading organisations across diverse industries trust Computershare to manage their business-critical processes

 

Banking and Finance

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The secure management of business-critical payment data and documents is one of our core capabilities. This is why some of the world's leading banks and financial services organisations choose Computershare to increase efficiency, reduce cost and improve the customer experience. Our clients are becoming more efficient and accelerating processing and response times by digitising their inbound document processes. They trust Computershare to manage their data transfer and content hosting, ensuring the security of their data and that they send their customers secure communications every time. Organisations leverage our automation capability and scale on-demand so that they can streamline complex processes without investing in significant upfront IT and capital.


 

Mortgages and Lending

The loan origination process is complex for both sides of the application. This is why leading lending providers look to Computershare’s expertise to increase user and customer satisfaction, reduce costs and increase customer conversion rates. By mapping the customer journey and removing inefficient paper-based procedures with dynamic e-forms and document verification automation and integrating with 3rd party data validation APIs, our clients reduce duplication and processing time. To complete the customer lifecycle, our clients deliver greater transparency to their customers by sending status updates and notifications by email, SMS or via customer care portals. This enables lenders, brokers and customers to track progress and understand next steps. By sending batch and on-demand communications in print or digital format, our clients ensure they deliver a consistent brand experience across the customer lifecycle, in the format and via the channel their customers want.
Read how you can maximise efficiency throughout your loan processing

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Insurance

 

The world's largest insurance companies are transforming the way they onboard their customers and undertake account maintenance, case management and claims processing.​


 

Our clients in the insurance industry are delivering their customers a personalised experience, greater transparency and faster approval time.  Integrating with Computershare's real-time applications, our clients have 360 degree visibility of client interactions and account history, enabling faster decision making and a compliant audit trail. A digital solution enables their customers to view past claim applications, track the review process and submit suppl​ementary documents using dynamic e-forms and web portals. By integrating with our communications platform, our clients deliver on-demand and batch communications via print or electronic channels throughout the customer lifecycle to meet their customer and ​compliance requirements.


 


 

Through our partnerships, we bring an integrated solution so our clients can quickly advance their customer experience.

 

 

​We partner with some of the world best technology providers, such as The Reach Agency, Intelledox, MessageXchange, Kofax and Ricoh, so you can leverage industry-leading digital solutions and market expertise.​​


 

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Meet the team

Our management team brings together industry-leading expertise and commitment to quality, innovation and customer service.
Meet our executives