Computershare Investor Services Proprietary Limited is a Transfer Secretary for South African Issuers. In this capacity, we trace our issuer clients' shareholders who have unclaimed entitlements (unclaimed dividends / odd-lot offer consideration) owing to them.

You can contact the Call Centre on 0800 202 360 or +27 11 870 8206, or email BAUAssetReunification@computershare.co.za to assist you in a claim of your unclaimed entitlements.

In order for us to pay you any outstanding entitlements due to you, you will need to ensure that your banking details are up-to-date and that you've met all the FICA Requirements.

Online bank verification

Have your bank details on hand and a device with a camera and you can use the banking verification tool to do this online:

Update your bank details

Should you wish to rather do this over email, you can follow the FICA Requirements further below.

To be able to trade or access your portfolio, you will need to ensure you've completed the base requirements for FICA (ID, banking and address) with the supporting documents listed below. If you've already completed the bank verification above, you'll only need to send your proof of address to us over email. 

Supporting documents to be included for FICA requirements

To complete the FICA process, you will also need to include the relevant FICA documentation to us in order for us to verify you and process your information efficiently. If you've already completed the bank verification above, you'll only need to send your proof of address to us over email. The details where these can be sent are further below.

Proof of identification

A selfie (photo of yourself) holding your green bar coded South African ID Book or Smartcard ID (both sides on one page) or valid Passport (for foreign nationals) / alternatively a copy of the relevant identity documentation certified by a Commissioner of Oaths. We may request the latter, should selfies not be clear and in accordance with the guidelines below, which may delay your FICA verification.

Please take note of below important guidelines when taking a selfie: 

  • Check circle iconIt must be a close-up picture taken in a well-lit area, that is clear and high-quality of you holding your original Smartcard ID or open ID Book / Passport under your chin 
  • Check circle iconDetails of your document must be fully visible, clear, easy-to-read and your ID / Passport picture needs to match that of your face included in your Selfie 
  • Check circle iconEnsure that your ID Book or Passport is open, as blurry images, photo copies, or illegible information will not be accepted

Proof of address 

(Should these be e-mailed to you, kindly forward us the source of the e-mail with the attachment)

  • Check circle iconA  copy of your utility bill e.g. rates account, electricity bill or telephone bill bearing your name and current residential address (or erf or stand number and suburb) not older than three months in order to verify your physical address detail 
  • Check circle iconIf you are not able to provide a utility bill in your name and you live with someone who has one then please complete the co-habitant form (Click here to download the co-habitant form)

The following proof of address documents are also acceptable:

  • Check circle iconValid television licence document
  • Check circle iconLong-term or short-term insurance policy document (less than 12 months old)
  • Check circle iconLong-term or short-term insurance policy document (more than 12 months old), together with a recent communication from your insurance company
  • Check circle iconA payslip or salary advice (less than 3 months old)
  • Check circle iconA mortgage statement (less than 6 months old)
  • Check circle iconAn IRP5 certificate (less than 12 months old) supplied by your employer
  • Check circle iconValid motor vehicle licence documentation (less than 12 months old)
  • Check circle iconAny court order, retail credit accounts (e.g. Edgars, Woolworths, Jet etc.), UIF or pension payments or any other official third-party document from a credible source (e.g. doctor's accounts, medical aid statements, university documentation.) with your name, surname and address on 

Proof of banking details

A copy of your bank statement to verify your bank account details in your own name (not older than three months).  Alternatively, we will accept a signed and stamped bank confirmation letter from your bank on a letterhead confirming your banking details – this bank confirmation letter, with an e-stamp, is also available for download on your banking application.

Sending the required FICA documents to us

Documentation may be emailed to BAUAssetReunification@computershare.co.za, or you can have them posted, couriered or hand delivered to our offices at the below addresses:

  • Check circle iconBy post to: Private Bag X9000, Saxonwold, 2132, South Africa,  or
  • Check circle iconBy courier/hand delivery: 15 Biermann Avenue, Rosebank Towers, 1st Floor, Rosebank, Johannesburg, 2196

Do you need to speak to someone?

You can call one of our agents via 0800 202 360 or +27 11 870 8206 to go to the Call Centre representative who can best assist you. You can also email BAUAssetReunification@computershare.co.za. This includes queries to receive specific documentation when you're representing a company, stokvel or deceased estate.

Need to sell your shares?

Once you have completed the FICA and bank verification process, you may also choose to sell your shares. To do this, please ensure we have received a completed Custody and Settlement Agreement from you.

Download and complete the Custody and Settlement Agreement.

Custody and Settlement Agreement

Need guidance on how to complete this form? Click here.