Privacy Policies​

Hong Kong Privacy Policy

Effective Date:  This Privacy Policy wa​s last modified on 23 November 2015.​

Computershare wants to make your on-line experience satisfying and safe. Our aim is to safeguard the privacy and security of your personal information whilst providing a personalised service that meets your individual preference and needs. At all times we will comply with the prevailing laws and regulations governing the confidentiality and security of information.​

​Computershare collects information on-line primarily to make it easier for you to use our services. Depending on the services, which you are accessing you may be requested to provide personal information such as your name, address, e-mail address, bank account details and information on your current shareholdings. We will use this information to maintain your account, process any requests and to provide you with the best possible service. We may, for example, use your information to update your details across several holdings in your portfolio or to arrange for an electronic delivery method for company publications, if we provide those companies with share registry services. Information may require to be maintained or disclosed in accordance with current legislation.


We will not use your information for any purpose for which you would not reasonably expect us to use it. Although we may share your information with other companies within the Computershare Group, to other people who help us to provide our services to you, to market participants and to the company in which you have invested, we will not sell or disclose your personal information to anyone outside these parties for unsolicited marketing purposes.​

In order to improve the quality of our website and services, we may from time to time send you what is known as a "cookie". A cookie is a piece of text, which a website transfers to your computer's hard drive (but does not access your hard drive). A cookie assists in identifying, for example, whether you have visited our website on a previous occasion. Only the site that posted the cookie can read it.  In addition, if you access an online service maintained by Computershare or one of its subsidiaries (for example, Investor Centre which is maintained by Computershare Investor Services Pty Limited) we may use tracking software including Google Analytics (you can learn more about Google Analytics by reading Google Analytics Terms of Use and the Google Privacy Policy).

Please note that the websites to which this site may be linked may also make use of their own cookies to collect information from you.
Most browsers will automatically accept a cookie, but it may be possible to set your browser to notify you prior to it being sent at which point you can accept or reject it. You should refer to the help menu of your web browser if you require details as to how this can be done. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. To opt out of being tracked by other tracking software that we may use, you will need to manage and delete the cookies using your browser settings. You can find further information on Computershare’s use of cookies, including the different types we use, by clicking the following link: ​http://www.computershare.com/hk/en/help​​. If your browser is configured to reject all cookies you will be unable to use our website.​

​We may from time to time have occasion to hold or transmit your personal information or the information we collect via cookies and tracking software tools overseas, for example to another member of the Computershare Group or to a third party service provider who assists us in supplying our services including (but not limited to) data storage solutions, back-up services, IT support, administrative support, telecommunications, computer, payment or other services in connection with the operation of our business , where this is necessary for the efficient operation of our service. 


For users based in Europe this means that we may also send your information to countries outside the European Economic Area. ​

​We employ appropriate technical security measures to protect your personal information and to ensure that it is not accessed by unauthorised persons. Information is held on secure servers and is encrypted wherever this is possible. This is the same encryption used to transmit credit card details over the Internet when buying merchandise online. Our security procedures also provide that, in addition to any password, which you may require to gain access to the service, you may have to provide proof of identification before we will release personal information to you. Multiple incorrect attempts or invalidation, result in a lockout from the information. We undergo periodic reviews of our security policies and procedures to ensure that our systems are secure and protected.


You should never divulge your identification numbers, username, or password to anyone else. You should also never write your password down or store it on your computer and you should make sure you change it regularly.  ​

You may request a copy of the information, which we hold about you by writing to us at our nearest office. There may be a small charge for this service. We also try to ensure that all information, which we hold for you, is accurate. If you find any inaccuracies we will delete these or correct them promptly. Communication with you may be impeded if the information we hold is inadequate or inaccurate.

This Statement only applies to this website and does not apply to any websites from which you may have linked to this website or to any website to which you may link from this website. ​​​