​From your first welcome pack, bills, annual or quarterly statements, to even regular letters, your communications across the customer lifecycle are a pivotal extension of your brand and essential to increasing your customer satisfaction and loyalty. Today, you need to communicate with your customers on their terms: personalised, up-to-date and via their choice of digital or physical channel and device.  You also need to make it quick and easy for your customers to communicate with you.  We partner with some of the world’s leading companies to elevate their communication strategy so that they effectively engage with their customers across the entire lifecycle. Computershare’s multichannel communications platform ensures that you have control and flexibility to deliver communications that are consistent with your brand and are compliant with industry regulations. ​​​ ​​​​​​​​​​

 Improve customer satisfaction and reduce your costs

Be in control
Ensure a consistent brand experience, reduce cost and simplify how you compose and manage your content with a multi-channel communications platform. Empower your users to manage your communications without IT support and centralise your communications to launch and manage complex customer communications quickly and effectively.
Improve the customer experience
Engage your customers and achieve your business objectives by delivering personalised communications with personal URLs, e-forms and notifications in real-time. Make it easy for your customers to opt-in to receive digital communications through end-to-end consent management and reporting. Leverage our design and communication consultants to deliver an omni-channel experience across print, digital and mobile.
Gain greater visibility
Access real-time reporting on job progress and inventory levels to provide total transparency and control of your multi-channel communications. Meet your document archiving and retrieval requirements using a highly configurable, efficient, secure and convenient solution to manage your business critical records and communications.
Ensure compliance
We understand the regulatory and security requirements that our clients face; assurance for you that your compliance needs will be met.

​Leading organisations across diverse industries choose Computershare to deliver effective customer and shareholder communications


Banking, lending and financial services

Our reputation for our service, quality assurance and data security are reasons why the nation’s leading banks and financial services organisations trust us to manage their customer communications, provide their data transfer and content hosting and meet their regulatory compliance.  Our clients elevate their communications from compliance to customer engagement by delivering targeted marketing and a better customer experience across print, digital or mobile delivery channels. ​

In addition, our clients provide their customers with a transparent experience by delivering real-time communications and automated trigger notifications by email, SMS or via customer care portals. This enables their internal users and customers to track progress of applications. 

​​Insurance​

Customer engagement is fundamental to differentiating your business in the highly competitive insurance industry. Our clients rely on Computershare to deliver an advanced customer experience across their customer acquisition, onboarding, billing and invoicing, premium change notices, tax statements, case management and claims processing. By leveraging a multichannel communications platform, our clients' customers benefit from a personalised service, faster decisions and timely communications. Supported by real-time composition, production and delivery, our clients have the speed and flexibility to meet their customers' demands with the security and quality to meet their regulatory requirements. 

​​Find out how our insurance clients are transforming their customer engagement

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Superannuation

 

From communicating changes to regulations, improving education and maintaining trust, member engagement in the superannuation industry has never been more important. Some of Australia’s largest funds are transforming their member engagement with digital onboarding, personalised communications and process automation. They are improving member satisfaction by providing a simple, seamless digital onboarding experience and fostering a one-to-one relationship by delivering relevant, personalised communications to their members.  By replacing paper-based tasks with digital solutions and automated processes, our clients have decreased their costs, reduced their risk and errors and increased efficiency. Servicing the superannuation industry for more than 20 years, we understand the complexities of the industry and our clients benefit by allowing them to be more responsive to their customers, differentiating their service in the market and improving their member engagement. 


 

See what our experts say about how Superannuation providers can target their
communications to suit the changing demographics of their members


Utilities

Australia's leading utility providers choose Computershare to effectively manage their customer engagement. Working across water, gas and electricity, our clients deliver compliant rate increase notifications, bills and reminders to their customers in the preferred physical or digital channel and format. Our clients also benefit by working with our communications consultants to develop strategies to drive their cash flow by accelerating bill payment. In addition, our clients outsource their end-to-end management of their billing and customer care to us, so that they can focus on their core business.   ​

Learn how AGL prevented revenue loss thanks to Computeshare's on-time delivery​

 

Government and Adminstrative Services

 ​

Local and federal government agencies and administration services are leveraging our scale, state-based representation and expertise to communicate with their stakeholders and manage their complex business processes. From infringement notices, toll collections, tax statements, registrations, postal votes and claim statements, they are delivering high quality, effective communications by leveraging our multichannel communications platform.  Our clients deliver a personalised experience by providing targeted content in print and digital formats to suit their stakeholder's channel and device preferences. All the while ensuring the privacy and security of their stakeholder communications with our secure infrastructure.

​Learn how a motoring and services organisation expedited their digital strategy​​


​Our commitment to Sustainability and Quality

​We are committed to ensuring we act in an environmentally responsible manner. Producing a range of initiatives that measure our ecological footprint provides meaningful strategies for reducing or offsetting our energy consumption, water and paper use, waste disposal and air travel.

​Computershare maintains a number of quality management certifications including ISO 9001:2008 to ensure that we consistently deliver standards that meet your requirements and your statutory and regulatory needs​.​