Leading organisations across diverse industries choose Computershare to deliver effective customer and shareholder communications
Banking, lending and financial services
Our reputation for our service, quality assurance and data security are reasons why the nation’s leading banks and financial services organisations trust us to manage their customer communications, provide their data transfer and content hosting and meet their regulatory compliance. Our clients elevate their communications from compliance to customer engagement by delivering targeted marketing and a better customer experience across print, digital or mobile delivery channels.
In addition, our clients provide their customers with a transparent experience by delivering real-time communications and automated trigger notifications by email, SMS or via customer care portals. This enables their internal users and customers to track progress of applications.
Customer engagement is fundamental to differentiating your business in the highly competitive insurance industry. Our clients rely on Computershare to deliver an advanced customer experience across their customer acquisition, onboarding, billing and invoicing, premium change notices, tax statements, case management and claims processing. By leveraging a multichannel communications platform, our clients' customers benefit from a personalised service, faster decisions and timely communications. Supported by real-time composition, production and delivery, our clients have the speed and flexibility to meet their customers' demands with the security and quality to meet their regulatory requirements.
Find out how our insurance clients are transforming their customer engagement
From communicating changes to regulations, improving education and maintaining trust, member engagement in the superannuation industry has never been more important. Some of Australia’s largest funds are transforming their member engagement with digital onboarding, personalised communications and process automation. They are improving member satisfaction by providing a simple, seamless digital onboarding experience and fostering a one-to-one relationship by delivering relevant, personalised communications to their members. By replacing paper-based tasks with digital solutions and automated processes, our clients have decreased their costs, reduced their risk and errors and increased efficiency. Servicing the superannuation industry for more than 20 years, we understand the complexities of the industry and our clients benefit by allowing them to be more responsive to their customers, differentiating their service in the market and improving their member engagement.
See what our experts say about how Superannuation providers can target their
communications to suit the changing demographics of their members
Australia's leading utility providers choose Computershare to effectively manage their customer engagement. Working across water, gas and electricity, our clients deliver compliant rate increase notifications, bills and reminders to their customers in the preferred physical or digital channel and format. Our clients also benefit by working with our communications consultants to develop strategies to drive their cash flow by accelerating bill payment. In addition, our clients outsource their end-to-end management of their billing and customer care to us, so that they can focus on their core business.
Learn how AGL prevented revenue loss thanks to Computeshare's on-time delivery
Government and Adminstrative Services
Local and federal government agencies and administration services are leveraging our scale, state-based representation and expertise to communicate with their stakeholders and manage their complex business processes. From infringement notices, toll collections, tax statements, registrations, postal votes and claim statements, they are delivering high quality, effective communications by leveraging our multichannel communications platform. Our clients deliver a personalised experience by providing targeted content in print and digital formats to suit their stakeholder's channel and device preferences. All the while ensuring the privacy and security of their stakeholder communications with our secure infrastructure.
Learn how a motoring
and services organisation expedited their digital strategy