meidinger.jpgThis month, we opened our new Louisville, Ky., location at 462 S. Fourth St. The new location will house operations staff who will be a part of our global service model. Following extensive training on our systems, processes and practices, customer service representatives at the Louisville location will begin taking shareholder service calls in May. Call volume will be migrated to our new communications center through an orderly process with support and coaching provided by experienced team members.​​