We’re focused on REO strategy, not just management

 Breaking the REO asset management mold

We know that our client's needs vary and continually change based upon market factors. Because of this, we deliver mortgage solutions that can be flexible and customized to meet your needs. We bring a new standard of service that includes:

A flexible system that is customized to ever-changing client and industry needs.
  • Reporting - Customized Investor Reporting and Analysis through a complete series of management reporting from exception to performance to risk.
  • Exception Management - Alert Reporting created around defined exceptions and normal expectation parameters.
  • Transparency - Full visibility to all assets, documents and processes on a web-based operations platform.
Institutionalized processes that maintain flexibility, and provide efficient task-based asset management.
Measure & Controls - Key performance indicators and quality assurance program; system documentation and accurate record keeping; identified control points within every process.
Nationwide Network - Pricing contracts negotiated with a proven network of nationwide REO service providers.
Broker Network – Our experienced base “Preferred” REO Broker network fosters deeper partnerships and trust between us and the REO Broker network.

 Meeting all of your REO closing and title needs

Our REO title and closing experts provide a variety of services ensuring client's assets are handled and closed on a timely basis. We provide the following services in all 50 states:

  • ​Deed package and HUD settlement statement quality control and processing
  • Local REO closing coordination and timeline management form contract date to receipt of proceeds.
  • Title clearance coordination and resolution
  • Stand-alone Title Services

We provide title solutions and support for your servicing requirements. These services include Title Procurement, Title Curative, HOA and Assignments.​​

Simple property preservation so you can focus on REO marketing

We partnered with national property preservation companies to provide REO property preservation services immediately following confirmation of REO vacancy. To simplify the property preservation process for our clients, our Property Preservation partners provide a flat fee service from available-for-sale to closed and standalone services ala-carte.

We provide renovation marketing strategies as well as “as-is” strategy based on client requirements. Our network of property preservation partners and REO Brokers can provide any level of property repair needed. Property preservation includes: rekey, boarding and securing property, interior and exterior trash-out, interior sales clean, yard care, pool maintenance, winterization and re-winterization after inspections, as well as standard repair and renovation services.

Safe and considerate evictions management

We manage occupied asset processes such as eviction management, tenant compliance, rent control, rental lease analysis, rent collection, cash for keys relocation assistance, property maintenance, habitability inspections and repair for tenant occupied REOs. Our services include:

  • Complete visibility into the evictions process via the Res.Net™ management platform.
  • “Cash for keys” management through our REO real estate agent network.
  • Partnerships with Eviction Attorneys, REO Real Estate Agents, property preservation providers, and local authorities to manage the evictions process from evictions order to REO lockout.
  • Further oversight and control for issues that may require additional legal counsel.

 Tenants in foreclosure

Meeting the challenges of managing REO tenants

A tenant providing a “bona-fide” lease agreement may be allowed to remain in the property for the term of the lease. CMS is proactively pursuing all means possible to protect the tenant’s rights and our client’s interests:

  • Attorney review of tenant lease agreement to determine its validity.
  • Actively marketing REO as tenant occupied to investors.
  • “Cash for Keys” programs to assist in the tenant’s relocation.
  • Monitoring of tenant rent payments to ensure lease agreement terms are met.
  • Providing a rental management platform during the term of the lease.
  • Handling habitability inspections and repairs

 Maintaining property value with REO rental management

Renting REO properties in today's environment is a viable strategy. Renting creates positive cash flow while creating positive relationships with the community. We source and manage local professional property management companies, negotiate master management contracts and property rental lease agreements, manage processing of rental payments, and provide detailed monthly reporting on individual assets.

For more information about our REO asset management services, contact us at 866-596-2939 or at mortgagesales@computershare.com.