Full-service support from a dedicated account service team
From day 1 of the implementation process, you'll be introduced to your dedicated relationship manager. This person will be with you every step of the way to guide you through setting up and managing your plan with Computershare. Backing up the relationship manager is your account manager, who work together to ensure the best possible service of your plan.
Meet your relationship manager
This is your primary point of contact, the person with overall responsibility to make sure our services meet or exceed your expectations. Your relationship manager also is responsible for monitoring your plan and identifying ways to make plan administration more efficient and cost-effective for you.
Meet your account manager
This is the person who handles the day-to-day management of your plan, the one who is responsible for coordination of daily processing and research, the person who works with you on your reporting needs, and the one who fields your general questions.
Tools to help you manage your plans
In addition to your account service team, you have access to a suite of online tools you can use to manage your plan as well. As a full-service client, you have the freedom to manage your plan as little or as much as you desire. We'll provide you all the training and support you need to use these tools, or let your relationship manager and account manager do the work for you.
Stock Plan Management Reporting (SMART)
Generate fully customizable reports that will help you stay on top of the activity within your plans.
Adjustments and Corrections (ACT)
Make changes to individual grants and participant data without the need to upload a new file.
Participant Web Interface (PWI)
Provides you view-only access to a plan participant’s account to help you with participant questions.
File Control (FACT)
View the import status of files you send us in real-time to confirm files have been processed and properly uploaded to our system.
Use this tool to maintain the rules that enable shares to be issued to plan participants.
Electronic Communication and Document Management
Add and update terms and conditions files and customize email templates for participant communications.
For your finance team, we offer an integrated, hosted solution for financial reports. Grant and award data is updated nightly to ensure up-to-date accuracy. Your finance team will have their own direct access to these reports. And every number in these reports is fully auditable.
Available report types
Weighted average assumptions
Unrecognized compensation expense
Expenses by department
Award breakdown by price range and officer/director positions
Forfeiture rate true-up
Real-time drill-down of all calculations
Breakdown, by contract, for all ledger accounts
Mobility accounting and administration
Full tax withholding support
Deferred tax asset calculations
Performance unit accounting
Breakdown of expenses by cost center and location
Grant modification accounting
Full-service support for plan participants
In addition to providing you full-service support for the administration of your awards, we provide the same level of full-service support for your plan's participants. They'll have account access via our Employee Online site with additional options to manage their accounts using our interactive voice response phone system or contacting one of our highly trained live customer service representatives. Service highlights include:
Single sign-on access
Participants can access accounts conveniently right from your company’s intranet through our single-sign-on capabilities.
Account access from any device
Our participant site is built with responsive design, so your participants will have access to the full functionality of the site from any mobile device.
Optional service allows participants to manage accounts in multiple languages through multi-lingual web and language line services
Payments in multiple currencies
Choose to receive sales proceeds by check or wire in one of 70+ currencies. Direct deposit is also available for payments in U.S. dollars.
Live support for that personal touch
Live participant service representatives are available from 3 a.m. to 9 p.m. Eastern, any day the New York Stock Exchange is open.
Dedicated team to support your senior executives
For your reporting officers whose transactions are subject to SEC Rule 144 or Section 16(b), we have a dedicated team of licensed professionals to help them manage their awards. With a dedicated phone line, your executives will have direct access to our executive services team whenever they are ready to make a sale.
Dedicated, licensed team
Each team member is FINRA and Series 7 and 63 licensed, as well as a certified equity professional.
10b5-1 sales plan support
Our team will help executives set up and manage 10b5-1 sales plans covering stock options, SARs and restricted stock.
Form 144 filing
We will prepare Form 144 and file it with the SEC as well as the applicable stock exchange as needed for sales transactions.
Section 16 Manager
Our easy-to-use software solution allows you to quickly generate, manage and transmit Forms 3, 4 and 5 to the SEC.
Wealth management services for your employees
We provide each client with the opportunity to offer wealth management services to its executives and other high net worth employees through our relationship with HighTower Advisors, LLC. This service is voluntary for each client and for its employees. We will work with you to set up education sessions with HighTower Advisors, so they can introduce their services to your eligible employees. At no time will HighTower Advisors solicit your employees directly. Any employee who wishes to become a client of HighTower Advisors will do so directly with the firm, subject to approval of HighTower Advisors.
The wealth management and financial planning services are provided solely by HighTower Advisors and not by Computershare Trust Company, N.A. or any of its affiliates (“CTCNA”). Any deposits or investments made by employees through HighTower Advisors are not deposits with or obligations of CTCNA, are not guaranteed by CTCNA and are not FDIC insured. Products and services offered by HighTower Advisors are subject to investment risks, including possible loss of principal amount invested. CTCNA and HighTower Advisors are separate and unaffiliated firms, and neither is responsible for the products or services of the other. CTCNA makes no recommendations regarding the advisability of any employee opening an account with HighTower Advisors or making any deposits or investments through HighTower Advisors.
CTCNA will receive a referral fee from HighTower Advisors. Our clients will not be charged any additional fees or expenses as a result of this referral arrangement.
Ensure participants know the true value of their awards
Let us help you create a well-designed, targeted education campaign to ensure participants know and understand the full value of their awards.