The Financial Conduct Authority (FCA) requires that all firms must publish a summary of their complaints data if they receive more than 500 complaints in a six month period.


In accordance with these requirements, we have set out the relevant data for reportable complaints received by Topaz Finance Limited in the period 1 January 2018 to 30 June 2018.


More about us

Topaz Finance Limited (Topaz) is an FCA regulated mortgage lender based in the UK that has been operating since 2006. Topaz looks after the mortgages of over 100,000 customers under a range of different trading names – see the complaints publication report below for more details.
 
Topaz is owned by the Computershare group – a global leader in financial services administration, providing a wide range of financial and governance solutions. In the UK alone, Computershare manages over £60bn of mortgage assets on behalf of 30+ clients.
 
Topaz is committed to providing a high standard of service for all our mortgage customers. However, we recognise that things sometimes go wrong and when they do we want our customers to tell us so we can put things right as soon as possible. We have full complaints procedures in place for each subsidiary brand/trading name, with complaints information provided on our customer-facing websites where appropriate.


For more information…
The FCA publishes complaints figures and provides analysis on the recent industry complaint data.

The Financial Ombudsman Service (FOS) also publishes information about complaints they receive as well as informative guidance on a wide range of financial matters.
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