Most childcare providers and nurseries will continue to take payments from parents whether their services are used or not, even when the government has asked them to close. Nurseries will generally give two weeks per year holiday but parents still have to pay for the rest of the year.
Each provider is different so you should check with your provider regarding contracts and/or agreements before reducing your voucher deductions, as you may be obliged to pay the fees.
› If your childcare provider is not expecting payments while the child is in isolation because of the virus, then you may wish to consider reducing your order value. The minimum value that can be ordered is £20 per month. You need to check with your provider before making any reduction.
› You should talk to your childcare provider about whether you must continue to pay fees. This may be covered in any contract you have in place with the provider. For example, a contract may state that no refunds will be given should the provider forced to close for reasons beyond its control.
› Some childcare providers may refund fees, or not require payment, if these exceptional circumstances are covered by their insurance, or if they receive funds from the government.