As the coronavirus (COVID-19) global health issue continues to evolve, Computershare would like to share our efforts to manage these events and mitigate potential impacts to our operations. We take our operational resilience seriously and can assure you that we are doing everything possible to ensure the safety of our staff and others — as well as prevent any effect on our services:
› We have well-developed plans for dealing with incidents, including sickness and pandemics
› We are taking sensible precautions, including preventing business travel and enforcing quarantine periods for those who may have undertaken personal travel to an affected area
› In addition, our global and regional business continuity teams have:
o Been conducting a series of calls, including members of the regional and global management team to plan our response, to coordinate a consistent regional and global response based on local need
o Issued incident management alerts to our managers regionally and globally, including information on the illness and on matters relating to facilities, communications, people/human resources, the media, risk and IT
o Further reviewed our pandemic plans and relevant areas of our business continuity plans
o Activating alternative working arrangements depending on local developments, including:
- Remote teleworking
- Transfer of work to alternate location
- Social distancing and self-quarantine guidelines
- Further corporate travel restrictions
- Continual staff communication and awareness
› A review of our vendors and supply lines, including their own responses to the issue
We have been able to adapt our working practices to keep disruption to the services we provide to a minimum. As a global operation with staff based in over 20 countries we are also in a position to use this footprint further to reduce the chances that the delivery of our services is affected.
We're taking this situation very seriously, and will provide any additional updates as needed as events continue to unfold.