Communications consulting


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Commsx consulting – we help our clients achieve targeted results from their essential communications by:

Improving CX

Reducing cost to serve

Influencing customer behaviours

Achieving business goals


 How we’ve helped clients
  • Digital uptake
    We used strong calls-to-action to increase digital enrolments by 36%, reducing the cost to serve each investor of an Exchange Traded Fund.
  • Portsmouth Water
    Self-service
    We created a modern bill experience to help customers self-serve and build an emotional connection to ‘love water’ for an Australian utility.
  • Increased enrollment
    We personalized content to engage multiple demographics and increase share plan uptake by up to 26% for a UK Bank.
  • Brand promise
    We assisted a global sports company to deliver visual inspiration, simple messaging and global brand alignment for their essential communications.
  • Increased revenue
    We increased customer engagement and awareness of value-added services for an Australian financial services fuel card.
  •  

 Our consultancy process helps clients navigate complex content management, system and data challenges to deliver:
  • Regulation compliance
  • Technological innovation
  • Complex implementations

We keep your brand promise and achieve results:

  • Increased revenue
  • Reduced cost-to-serve
  • Improved payment response
  • Increased self-service
  • Reduced call enquiries
  • Improved renewal rates
  • Increased digital enrolments
  • Reduced account closures
  • Improved NPS

 

The Pace of Digital Evolution

A global view of consumer sentiment toward essential communications
Download Report

 Insights
  • 15 SEP 2021

    Tap into the true power of essential communications

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  • 17 MAY 2021

    Using mandatory communications to influence consu...

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  • 20 DEC 2020

    Physical or Digital? Lessons learned about effect...

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​Over to you

For help harnessing the full potential of your communications and to find out how they can help you achieve your business goals, contact our team today.

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