DRIVING RELEVANCE

Disruption | Innovation | Customer Centricity
Sydney, 9 May

​​ABOUT​KEY THEM​ES ​ SPEAKERSPROG​RAM VENUE​REcordings​​CONTACT ​​​​​ ​​​​​​​​

 About

​In an era of disruption, it is increasingly important for organisations to successfully navigate change and stay ahead.  


 
On 9 May in Sydney, Computershare brings together international thought leaders and industry experts at the 2017 Computershare Forum. 

We will inspire and provide you with ideas on how your organisation can drive relevance.

 
This free event is by invitation only​​​
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 Key Themes
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 Speakers
INTERNATIONAL FUTURIST & INVENTOR
Mark Pesce

Mark Pesce is an inventor, writer, entrepreneur, educator and broadcaster.

Celebrating Australia's newest inventions and inventors, Pesce was a panellist and judge on ABC’s The New Inventors TV series. A highly-regarded speaker, Pesce informs audiences on the future of technology, media, government, health care and education. His articles about technology and culture are regularly published in WIRED, Sydney Morning Herald, The Age, and ABC's The Drum.

GM DIGITAL & SOLUTIONS, COMPUTERSHARE COMMUNICATION SERVICES
Lisa McAndrew

Lisa McAndrew has over 13 years’ experience in creating and executing digital strategies for global corporations as well as start-ups. She has consulted and delivered projects on digital disruption, transformation, innovation, marketing strategies, customer centred design and new ways of working. Lisa most recently founded the Digital Disruption and Innovation hub for one of the world’s largest insurers.

FOUNDER & CTO, EDGELABS
Stuart Hudson

Stuart is a highly sought after technologist and product innovator with experience across financial services, telecommunications, utilities, health and retail in Australia, US, Europe and Asia-Pacific. He has an extensive knowledge of what it takes to make things happen. Stuart has launched three businesses, designed and delivered hundreds of entrepreneurship-thinking workshops. He has proven success in creating viable commercial models. Stuart makes impossible ideas happen.

MANAGING DIRECTOR, COMPUTERSHARE COMMUNICATION SERVICES
Craig Manson

Craig has proven success in designing future businesses, go to market models and business transformation by building the culture, teams, products and processes that bring it to life. He is passionate about driving innovation and partnering with organisations to ensure they have a relevant place in the future.

Craig has a proven background in delivering sustainable growth and leading business transformation. He is passionate about working with quality teams, driving innovation and partnering with customers to help them achieve their goals.

CHIEF EXPERIENCE OFFICER & PARTNER, EDGELABS
Jen Storey

Jen is a renowned customer experience, innovation, marketing, and product expert with an extensive career across financial services, insurance, retail and FMCG in Australia and the US, delivering customer focused products and services into market.

She has been responsible for leading large digital transformation and innovation programs, strategy development and customer experience revolutions for large enterprises. She has also successfully founded several startups.

HEAD OF INNOVATION INCUBATION, NATIONAL AUSTRALIA BANK
Kim Anderson

With an extensive background working with large financial institutions, Kim has experience in leading customer management and operational transformation. She has led large-scale technology programs, reshaping operating models, and has managed digital and business improvement teams to design financial services products.
Her passion lies in being able to form strong team relationships that adapt and build on great ideas to deliver outstanding customer experiences.

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 Program - Tuesday, May 9

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​​12:​00
 ​Registration ​
​12:30 – 1:15 
 ​Lunch​​​​​
​1:15 – 1:30  ​​

​Welcome​​​ address​​ ​

​ ​        Craig Manson, Managing Director, Computershare Communication Services
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Keynote Opening: Staying relevant in the age of disruption

​     Mark Pesce, International Futurist & Inventor​
​1:30 – 2:15  
​2:15 – 3:00   

Panel discussion: The age of experience 

  • ​What customers expect today and in the future
  • Artificial Intelligence and its implications for the customer experience
  • Drawing on data to tailor customer centric experiences across all channels
​ ​Lisa McAndrew, GM Digital, Computershare Communication Services
​ Jen Storey, Chief Experience Officer & Partner, Edgelabs
​ ​Mark Pesce, International Futurist & Inventor 
​​​Kim Anderson, Head of Innovation Incubation, National Australia Bank
​3:00 – 3.15   
 ​Tea break
​3:15 – 4:00​

Expert session: Future proofing

  • ​Creating a customer centric organisational culture
  • Turn insights from customers into product and service innovation
  • Design thinking to maximise functional collaboration around customer delivery
​ ​Lisa McAndrew, GM Digital, Computershare Communication Services
​ ​Stuart Hudson, Founder & CTO, Edgelabs
​4:00    
 ​ Networking drinks​

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 Forum recordings

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 Venue
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 Register

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 Contact

​Contact us for registration enquiries or for more information.

Judith Yani

Senior Manager - Marketing and Communications
P +61 3 9415 5048

M +61 438 695 203

E judith.yani@computershare.com.au

 

Gareth Boyle

Marketing and Communications Coordinator
P +61 3 9415 5142

M +61 402 772 033

E gareth.boyle@computershare.com.au​​


 

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