​​​​​Our customer care representatives handle inbound/outbound shareholder inquiries generated by phone, email and written correspondence. We rely on our agents to engage directly with shareholders to answer questions, solve problems and navigate the complex financial environment. We look for individuals who are resilient, ready for a challenge, smart, dependable, friendly and empathetic.


Careers in Customer Care
  • Customer Service Representative
  • Quality Coach
  • Assistant Team Leader
  • Team Leader
  • Quality Manager
Attribu​​​tes for Success
  • Intellectual agility 
  • Analytical skill
  • Problem-solving ability
  • Service minded
  • Detail oriented
  • Technologically savvy
  • Strong reading comprehension
  • Confident, friendly, professional, empathetic
  • Good math skills 
  • Ability to multitask

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Check out our open positi​ons​

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