The right combination of market expertise, technological depth and operational excellence is necessary for your utilities business to meet the  needs of your customers. Computershare Utility Services (formerly Serviceworks Management) was established to support utility providers' grow across the competitive and non-competitive energy markets, monopolised water market and emerging commercial and industrial market. ​

  • Technology to complement your billing system
    Keeping pace with today’s customer expectations while being cost effective often requires technology beyond existing systems and processes. Our technology is designed to wrap around your system and unlock its value, with automation, digital communications and self-service as a starting point.
  • Expert utility services
    Finding new ways to increase the efficiency of your utility services requires both depth of industry knowledge and breadth of customer experience expertise. We combine industry know-how which comes from almost 20 years of providing services to utilities and the strength of an ASX 50 technology company who expertly manage over 500 million customer interactions each year.
  • Customer-centric communications
    Across the modern utility customer lifecycle there are many opportunities to strengthen your brand with personalised communications via your customers’ preferred channels. Our team of utilities experts know what is needed to uphold your brand and reputation.
Optimising the customer journey for water retailers
Today's water customers expect the same standard of service that they receive from other service providers. Computershare understand the importance of optimising the customer journey for water retailers and have the proven experience to bring this to life. Both in Australia and internationally, Computershare deliver win-win outcomes, where water retailers reduce their cost-to-serve and improve customer experiences simultaneously. ​

Find out how our water clients are accelerating online billing uptake  view case study

The right tools for the Residential & Small to Medium Enterprise energy markets

From onboarding through to ongoing management of front and back office services, customers in the residential and small to medium enterprise (SME) energy markets expect consistently high levels of service. When customers are empowered to self-serve and when frontline staff are equipped to take great care of your customers, the process becomes seamlessly efficient. Computershare partner with energy retailers across Australia to manage their ongoing front office customer service functions and back office meter-to-cash services in collaboration with their chosen billing system vendor. With onshore and global service models, cost to serve is optimised while customer satisfaction remains paramount.​

Meeting the complex needs of Commercial and Industrial providers
Retailers providing energy to large commercial and industrial end-users have complex and bespoke needs. Precise billing is imperative to support your business’ need for stable cash flow. Computershare back office systems are designed to go beyond these basic needs. Our tools provide transparency and flexibility to ensure the right data can be accessed at different levels of your organisation.  The delivery of daily reads through online portals support timely decision-making and lower the risk of unexpected, end-of-month bill fluctuations.
​T​alk to us about your utility solution needs  CONTACT US